Black Tar Construction

Formerly Black Tar Paving
Paving Contractors
Ottawa ON K2J 0X1
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94%(37 reviews)
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Black Tar Construction
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Reviews for Black Tar Construction

Average customer rating:
8.6 10 (70 reviews)

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James Yu
James Yu
0 reviews Ottawa, ON
0/10

Would NOT recommend

Firstly, I paid the down payment in June of 2018, and the driveway got pave in June of 2019.
Secondly the down payment was more than $13,000, because the project is big. They promised that they got it done in 2018, but they couldn't.
Thirdly, they're not professional to do a large job. The leveling was very badly designed for the main part of driveway (similar to a parking lot) on the front of garages. This will cause a lot of issues during freezing winters.
Fourthly, the connection section between the public road and my private parking lot was paved without shoulder. The asphalt is about 3 inches higher than the road base on both sides. On some parts, the pavement didn't align with the existing driveway and go off the road. It created more than 20 cm drop from the edge of asphalt pavement.
At the last, Black Tar claimed all of these are normal, and they don't want to fix any.

Approximate cost of services:
$30,000.00
1 of 2 people found this review helpful.
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Company Response

Hi James, I hope you had a happy holidays with friends and family.

The leveling was done with you on-site and a water test was implemented after job completion to ensure that the water slopes away from the foundation and towards the lawn. The test was successful, proving that there was proper drainage and no pooling. You expressed your thoughts regarding how the slope should be done, however, the driveway did not have the proper elevation difference between point A and point B to have proper drainage, as I explained to you on site. I do apologize that we could not accommodate your request.

To have proper slope and gravel depth, gravel must be added; this raises the elevation of the driveway by a few inches, creating a shoulder in return. The more gravel you have under the driveway, the less likely it is to shift over the years, which would prolong the lifespan of the asphalt by minimizing cracking. This is a common and necessary practice in the industry. As you imagine, we encounter this matter often. We are known for informing our customers with as much information as possible to avoid miscommunication. It is for this exact scenario that we have our "Terms and Conditions" and the "Driveway Care".

The Terms and Conditions are provided to you with the quote for review 'prior' to paying a deposit to ensure that you have had time to review it, and reach out to us with any questions you may have. The terms and conditions of your quote state that "A retaining wall made of any supportive material such as soil, stone, grass, concrete, steel etc. is to be applied around the edges “Shoulder” of the asphalt to prevent the edges from over-expanding and cracking. The retainer is to be applied during the first two weeks after asphalt application". Nevertheless, the terms and conditions are lengthy and may be easy to miss, which is why I went over it with you once again in person, step by step, by using the "Driveway Care List", explaining how to maintain your asphalt after we leave. You signed the document, which in return, assured me that you understood the steps needed to maintain your asphalt.

Black Tar strives on customer satisfaction. Upon hearing about your concerns, we offered you a free Tar-Based Sealing worth of $1,588+tax, which you accepted. If there is anything else I can do to make your experience more pleasant, please let me know.

Best Regards,
Samy Tahtawy (CEO – Black Tar Corp.)

Kim in Toronto
Kim in Toronto
0 reviews Ottawa, ON
9/10

New driveway

Very satisfied with the replacement of our old asphalt driveway. Very good customer service. Project went very smoothly from start to finish Would recommend Black Tar Paving to friends and neighbors. Thanks Rami, Taif, Jacqueline and team!

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the great review Kim!

Jennifer/Judy in Ottawa in Nepean
Jennifer/Judy in Ottawa in Nepean
0 reviews Ottawa, ON
10/10

Efficient/Professional Company

Black Tar paved our lane way and sidewalk and did a wonderful job. The were organized, efficient and fast. It was done in one day and looks great. They gave us the care and feed so it will last and look great for a long time. I highly recommend them!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Jennifer and Judy! It was a pleasure working on your project.

Pat in Ottawa
Pat in Ottawa
1 review Ottawa, ON
10/10

Driveway

BlackTar did my driveway in early June ahead of schedule. They were efficient and professional but also very congenial. In the process of doing my driveway the slightly damaged one of the posts on my new carport. They immediately brought it to my attention and promised to fix it which they did!. They did a great job on my driveway, so much so that my neighbors are now getting their driveways done with BlackTar. I would have no hesitation recommending them.

Approximate cost of services:
$4,800.00
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Company Response

Thank you for the wonderful review Pat!

Johnny500rr in Gloucester
Johnny500rr in Gloucester
0 reviews Ottawa, ON
1/10

Driveway paved

Did a walk around with the owner where everything looked great.

Once everyone had left we had a chnce to review their work once again and this is when we noticed the siding on the corner of the house had been damaged during the paving. When we contacted this company to see what could be done we were told that once the company people had left the premises and that the walk-a-round was completed that they would not accept resonsibility for any damages that was not identified during the final inspection. Unfortunately this damage was not noticed by us and was not identified to us by them during the walk-a-round (very unprofessional on their part).

Their answer was that they would send someone between june 2nd and 30th to have a look at the damages. The damages are not extensive and will not be expensive to have repaired. But they were done by the workers during the laying of the asphalt.

I await their resolution of this issue to my satisfaction.

Approximate cost of services:
$0.00
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Company Response

Hi Johnny,

I hope all is well! My sincere apologies for the damage incurred. I personally sent a contractor to fix the damage on you house siding. It was fixed within a few days and I visited you the following day to ensure you are satisfied. You personally guaranteed that you were happy with our service and repair. In fact, you posted a 10 star review by the name of "Pat". I believe that you forgot to remove the 1 star review.

Sandra in Ottawa
Sandra in Ottawa
1 review Ottawa, ON
10/10

VERY SATISFIED

We got our driveway paved by Black Tar 4 years ago and it still looks immaculate! We have a small driveway (2 and a half car space) and yet they call me every spring to see how the driveway is holding up and if there is anything they can help with. It is always a pleasure hearing from them... always a pleasurable conversation! I really do recommend this company, extremely professional, down to earth, and they showed up on time and did an amazing job. Keep up the good work!

Approximate cost of services:
$2,950.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the wonderful review Sandra! We are happy to help.

Lisa in Oakville
Lisa in Oakville
1 review Oakville, ON
10/10

Home Driveway

Black Tar is truly one of the best construction companies I have ever worked with. I had my home driveway paved with them in early fall of last year, and the quality of their work speaks for itself. Apart from this though, it is the professionalism and authenticity of Taif, Samy and their team that make this company really stand out. I am so impressed with the work ethic, passion and genuine nature evident in each team member that I interacted with- these are qualities that are less commonly found these days! I felt like all of my questions and concerns were consistently being addressed and that I was being involved throughout the entire process. I would highly recommend this company to anyone. Thank you Black Tar for everything! Looking forward to working with you again in the future!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words! Here at Black Tar we are proud to service one of our local neighbours. We believe that treating our employees well is the main reason why we are here. They fuel our engine! Please let us know, if there is anything we can do to make your experience even better!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Driveway paving

I scheduled them to do a driveway paving in summer. Black tar apparently does commercial projects and they kept pushing my work every month and never provided me a date. I waited until the end of year only to find out it will be done in the new year (still without a confirm date). I eventually canceled the project after 6 months of frustrating experience and my driveway is still a mess. I have to find a new contractor to complete the work and winter is going to be very hard for driveway cleanup.

Approximate cost of services:
$4,500.00
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Company Response

I completely understand your frustration regarding the timeline of the project. With all honesty, we over-booked our schedule in the year of 2018, a mistake we will never repeat! We are genuinely sorry you had to experience so many delays, which is why we refunded you the total deposit and offered you a free driveway sealing. Please let us know if there is anything we can do to make your experience more pleasant.

Pam  from Ottawa
Pam from Ottawa
2 reviews Ottawa, ON
10/10

Driveway sealing

Quote was very reasonable for a double width driveway. The work was completed on the specified day carefully and efficiently even though it extended into the evening hours on the Friday of a long weekend.

Approximate cost of services:
$226.00
1 of 1 people found this review helpful.
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Company Response

Thank you Pam, its a pleasure serving you!

Johnson  in Nepean
Johnson in Nepean
1 review Ottawa, ON
10/10

Best in town to trust the job

After 8 months of research I found this company, and contracted to them for doing my driveway extension with peel n pave. Right from digging till the end of paving they did a perfect job.

The outstanding thing is Mr.Taif who is one among their partner who quoted me the job was there on site from beginning till end to confirm the quality of job done by his workers. he didn't even ask my opinion to dig out 12'×10'×5' where he saw weak base of previous driveway by the builder.

From next day onwards I started to receive appreciation from my neighbors for the job I did by Black Tar. Thanks Taif for for your sincerity in job and dropping those plywoods to use for parking the boat on that long weekend.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the amazing review Johnson! It was my pleasure serving you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Black Tar Construction

Black Tar Construction is an Ottawa-based company that offers Asphalt Paving, Interlocking, and Foundation Repair services. Black Tar Construction was founded in 2013 with the goal of offering outstanding customer service for our customers and a great work environment for our employees. The growth of Black Tar has been achieved ...
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