Black Tar Construction

Formerly Black Tar Paving
Paving Contractors
Ottawa ON K2J 0X1
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Paving Contractors
Black Tar Construction
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79%

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Reviews by rating (past 12 months)

Reviews for Black Tar Construction

Average customer rating:
8.1 10 (52 reviews)

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Vanessa in Ottawa
Vanessa in Ottawa
0 reviews Kanata, ON
10/10

Great customer service

Black tar was great at helping us understand what services we needed and how the work would be done. They were efficient and knowledgeable in their service, would absolutely suggest using them for your paving needs.
Our driveway was an absolute disaster, the black tar team walked us through exactly what needed to be done to rectify the issues and ensure we could have a long lasting result

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Avoid This Company

Black Tar installed a new driveway for us last August and problems were obvious from the start.

There were patches of dirt and gravel mixed in with the asphalt, and it appeared that the asphalt in other places was much shallower than specified in the contract.

Black Tar patched some of the flaws in November. Many more became visible after the spring thaw. Frost heaving created a number of pits, several inches across. We have been trying to get them to come and inspect the new damage, which is significant, but they are ignoring us.

This company is giving us the impression that they are the grab the money and go kind. Their claims of exemplary customer service are not supported by their behaviour.

Avoid this company.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Gyorgyi in St. John's
Gyorgyi in St. John's
0 reviews Ottawa, ON
10/10

Sealant

Moe did an excellent job on sealing my driveway! He thoroughly cleaned and taped before applying the sealant. Moe was friendly and professional! Thanks Moe!

Approximate cost of services:
$459.00
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Nik in Toronto
Nik in Toronto
1 review Ottawa, ON
0/10

Horrible customer service & didn't honour deposit and quote

Reached out to CEO as he stated below in comment. I sent multiple emails and phone calls, but none were ever returned.
This one hurt! We had been looking forward to getting our laneway done so as to park both vehicles in the laneway and this is by far the worst experience with any home renovation we've ever had. Truly feel like suckers!
Summary:
1. Charged me extra for work that was supposed to be included as part of the original quote.
2. Did not install full width and length as per agreement.
3. Refuse to return phone calls.
4. Made up some story about me agreeing to a sealing in the spring in exchange for the amount of paving that was not completed.
5. Install crew tried upselling multiple times during install.
6. Extremely rude office staff.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

We apologize for your negative experience with Black Tar Construction. We strive to provide excellent customer service and quality workmanship, and it appears we have fallen short of that in your case.

We take these issues seriously and would like to rectify the situation. Please email me samy@blacktar.ca with more details about your project, including the date of the job and the name of the person you spoke with in the office.

Our team will investigate the matter and work with you to come up with a solution. Please know that I will personally manage the matter until it is resolved to your satisfaction.

Sincerely,
Samy Tahtawy
CEO of Black Tar Construction

Sarah in Kanata
Sarah in Kanata
0 reviews Ottawa, ON
10/10

Driveway

Really great service. Came in to do the work in a timely manner and explained every step. Made it very seamless to complete my driveway.

Approximate cost of services:
$500.00
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Company Response

It was a pleasure working with you. Please let us know if there is anything else we can do to help!

RR in Toronto
RR in Toronto
0 reviews Ottawa, ON
10/10

Blacktar for the Win

Excellent service and got the job done on time. I highly recommend BlackTar to my friends and family.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for the great review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Paving

Excellent service, very friendly and competent, great work and customer relations! Highly recommended for paving

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the excellent review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Amazing service

Great experience, hard working honest people. Would recommend to all my friends. Explained the whole process.

Approximate cost of services:
$5,000.00
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Company Response

We were happy working with you!

Private User
Private User
Private User reviews Peterborough, ON
10/10

Drive way and garage

Simply professionals when it comes to their job

Quality is high and the maintenance for their service is amazing like they came back in 2 weeks to check if there is anything wrong.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for the great review!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Driveway Paving by Black Tar

My wife and I have been debating on getting our driveway paved for a while but the service we got from other companies were just not up to our standards. We put it off for a long time until we started experiencing some drainage going back to our house. We ended up calling Black Tar (and a few more companies) to obtain a quote as we couldnt put it off any longer. Out of all of our quotes, Black Tar was the only company to fully explain everything that would happen to our home if we didnt fix our drainage, but also made us feel comfortable that our home and driveway would be left in good but professional hands. They communicated with us the whole way through the project (as it had to be pushed due to inclement weather) but we were notified and not left guessing if they would show up or not. All in all, exceptional customer service from our first phone call, our quote, and job completion. Highly recommend black tar!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the great review, you were wonderful to work for!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Black Tar Construction

Black Tar Construction is an Ottawa-based company that offers Asphalt Paving, Interlocking, and Foundation Repair services. Black Tar Construction was founded in 2013 with the goal of offering outstanding customer service for our customers and a great work environment for our employees. The growth of Black Tar has been achieved ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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