Lt Integrity Improvements

General Contractors
Ottawa ON K2T 0A7
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Lt Integrity Improvements
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Reviews for Lt Integrity Improvements

Average customer rating:
9.2 10 (52 reviews)

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Herb.goldsmith
Herb.goldsmith
0 reviews Pickering, ON
10/10

Front porch and side porch.

LT Improvements reset all of the flagstone, poured a new concrete base and repaired basement walls. The people are very pleasant and very knowledgeable . The day after I placed the order 6 guys were at my house to star work. Three days later it was complete. I have used this company for a number of projects and have found their work to be above standard. They meet their deadlines and it is a pleasure working with them. I would strongly recommend them to anyone looking for masonry and brick work. I understand they also do carpentry work but I have not used them for that yet. This company is not the norm. They do what they say they are going to do and do it well and quickly. Strongly recommend.

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Company Response

We have to say thank you for letting our company take care of the restoration of your daycares Edukids. We appreciate all the work you have provided to our company and taking the time out of your busy schedule to write this about us. We are happy to have built a trusted relationship with you and look forward to the future projects you may have for us.

Thanks again sir. We are very grateful to have great clients like yourself.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathroom Renovation

I had to write a review because I was so impressed. We treated ourselves to a complete bathroom renovation after long consideration and went with LT. The guys were so respectful in our home and our bathroom looks like a million dollars!! We had made a few design changes along the way and they were very understanding and patient with us. New tub, shower, vanity, everything!! So happy. Thank you Leng and LT you have really made us happy.

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Company Response

Thank you for such a positive review. We hope to do more business with you in the near future.

Thank you.

Private User
Private User
Private User reviews Whitby, ON
0/10

post and sign installation, flashing repair, eaves repair

This company did not come to the property when scheduled repeatedly. When they eventually showed up they couldn't do the work because they didn't have a ladder. Then they didn't show up again because they still didn't have a ladder. Not sure what's going on there. Nice guys though - when you can reach them.

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Company Response

We appreciate your feedback and understand your frustration. We do have to say that we did the majority of the items promptly. We ran into an issue once we set up our ladder and realized it wasn't safe. We postponed the job until we found another solution. Not only did we find the solution we did the job at our own expense and rented the equipment needed to do the job.
We were harrassed by people living in the project but still kept our word and finished the job for you.
Once completed we didn't bother you for the money and waited months for our cheque.

There was no issue with the price or the quality of the job so we do not agree with this evaluation.

Thanks again for your time

Yan from Nepean
Yan from Nepean
3 reviews Ottawa, ON
3/10

Unpolished work, will not do business again.

TL;DR : I would not recommend doing business with this company, and will not seek their help for any further project. This was a fairly small and not overly complex project, and yet the result are below grade and unpolished.

We hire LtII to rebuild the kick-plates around our kitchen island, make sure the Island is stable and well supported and properly install a newly purchased dishwasher that was temporarily setup. Here is most of my exchange with Leng, following his team's work at my place:

(I only updated the formatting) :
"- Key result agreed upon: The legs underneath the island are solid and straight, and there is enough of them.
- Work completed: I had to mention this twice, AND get on the floor and highlight that there was only 2 legs, one being damaged, supporting one side of the island. Only then was it offered to improvise additional support with 2by4 and reinforce the footing and support. So yes it was done, but only because I insisted, it seems.

- Key result agreed upon: The dishwasher is reinstalled in line with the cabinets per the installation manual (original hardware is available) : - Work completed: This was not accomplished, as per the pictures, the Galvanized Pipe Strap is still used to maintain the dishwasher in place, the plastic siding preventing humidity to get on top of the dishwasher was not installed and the dishwasher is not in line with the cabinets. There is improvement there, but this was not achieved.

- Key result agreed upon: The new kick plates provide easy access for duct cleaning and the dishwasher water cut off valve.
- Work completed: The new Kick plate does provide an easier access to the dishwasher cut off valve, but not for duct cleaning, as just like before, I would need to take a screwdriver and disassemble the kick plate to get access. So it's not like the kick plate was built to be opened, with a tiny lock, or event magnets, it's just as it was constructed before... so partial achievement there?

- Key result agreed upon: The work is completed at the latest by Dec. 20, 2019 at 4:00 pm.
- Work completed: The deadline was respected.

Additional notes : As you can also see on the pictures, the sides of the kick plates were assembled in a way that shows raw wood. 2 of the 3 corners were quickly coloured to reduce the eye sore, have I not mentioned it, it would have been left per the picture showing the blatant raw wood everywhere... I also needed to explicitly ask for a vent to be reinstalled on the kitchen side otherwise none would have been.

So, I mean, [...] I cannot say that this is a 10/10 review."

The follow up from LtII was inconclusive, they only seemed more concerned about getting paid than willing to improve the quality of the work or adjusting their invoice based on their actual results.

The vents are not fixed in place, the metal plates are just put there over the holes and they tend to fall. the job was done quickly with no attention to details it really seems...

So that's my review, Pictures are attached, we will not do business with this company again in the future.

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Company Response

Hello sir,

Thank you for your feedback. Our agreement consisted of us

* removing kick plates
* finding the problem with the dishwasher obstruction
* reinstalling new kick plates
* reinstalling grates

* we did additional work since the legs were broken once kick plate removed

* obstruction of dishwasher was caused by plumbing and shut offs that could not be altered unless removing the entire island or moving plumbing ( we warned that something like this might be the case and we would try our best)

* we removed money from the balance to compensate the kickplate match and colours issues

* we reinstalled the dishwasher back as far back as possible and confirmed multiple times before leaving the job

* we agree some aspects of the job could have been executed better but did say upfront we most likely won't get perfect results due to the circumstances and nature of the job.

* the kick plates can be removed easily for hvac installers to come

thanks again for your feed back

derek.wessan
derek.wessan
3 reviews Ottawa, ON
10/10

Installation of panels and mantel

Fast, friendly and reliable, was very happy to have the team able to arrive last minute before having family over for the holidays and do some installation work which was well done and very reasonably priced. Will certainly have them back for future efforts.

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Company Response

Thank you Derek. We are very happy to have given the opportunity to help. Hope you've had a great holiday.

Thank you.

Joseph
Joseph
0 reviews Ottawa, ON
10/10

Basement shelving

Easy to communicate with. Work area very clean and finished product looks good. Overall happy with work.

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Company Response

Thank you sir, we appreciate your your time. we are lucky to have clients like yourself. Very accommodating and responsive.

Roberto
Roberto
3 reviews Ottawa, ON
10/10

Backyard patio

We have been wanting to do some backyard work for a while but have also been dreading the process involved. Having to research a company, get quotes, compare and be sure we were getting value for our dollar.

Leng and Matt showed up to talk to us about our project. Oddly enough, we found that our family member had also used them. That boded well with me as I know they would have done their homework as well. We showed them what we wanted, they took their measurements and got back to us. They made some suggestions to the work we wanted and we were happy to have taken their advice. They showed up on time, worked hard and the job was done on time. You can tell they pride themselves in their work by how clean they left the work area.

One big thing that was appreciated was their professionalism. They were not blaring music and dropping F bombs every two seconds. We didn't feel like we need to apologize to the neighbours after the work was done. Funnily enough, our neighbour was having work done and you could hear the music blaring and the workers swearing every two seconds!

We will be contacting them again for some inside work in the near future.

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Company Response

Thank you Roberto for taking the time to write such a great review about LT Integrity Improvements and how we do our job. We greatly appreciate the trust you put in us and our ability. We look forward in doing more work for you in the near future.

Thank you.

Dave in Orleans
Dave in Orleans
0 reviews Toronto, ON
6/10

Install of concrete pad for shed

Leng was very responsive and friendly. He was helpful and had good advice when estimating the work. Unfortunately the project took several days longer to complete than estimated, and communication about when his crew would be on site was inconsistent. The finished slab isn’t square, but it works, and does the job.

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Company Response

Thank you for your kind words with regards to your interactions with Leng. At LT Integrity we strive to provide accurate estimated completion times but we will never compromise the quality of our work to meet a deadline. As this is the first we have heard of them, we will contact you for the opportunity to address the particular concerns you have raised. We value your feedback and your satisfaction is our primary concern.

Thank you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Interlock patio replacement

The entire team at LT Integrity Improvements are excellent; from the initial consultation through installation and finishing, these guys know what they’re doing and the results are stunning.

Leng provided valuable design suggestions at our first consultation meeting for the replacement of our back yard interlock patio, which was very much appreciated. Amazingly, the team started the day after our signing with him and worked steadily until completion with uninterrupted service day to day. Leng also provided a quick, cost effective solution to an issue that came up during excavation (and we forgot about). The installation team were always professional in their daily tasks and cleaned up the site debris at the end of every day. We highly recommend this team of outstanding professionals and we will certainly pass on Leng’s contact info to our networks.

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Company Response

Wow! Thank you for taking the time to write about our company. We appreciate everything you have said about our team and will keep striving to maintain this level of satisfaction in our work. We look forward to working with you again and will be there when you need us.

Private User
Private User
Private User reviews Montreal,
9/10

Front Walk Interlock

Matt and his team were very quick to respond to my inquiry to have our front walk interlock done. It was a small job so they were able to fit us into their schedule very quickly and they completed the job within 48 hours. Excellent workmanship!

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Company Response

thank you for taking the time to write and share your thoughts about our company. we value you as our client and look forward to working with you again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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