S&S Cleaning

I booked a deep-cleaning service after an initial phone conversation with Sophie. Unfortunately, the results did not meet my expectations. However, Sophie has since tried to make it right.

The Positives:
+ Sophie was very quick to communicate. She called me and gave me a thorough run-down of S&S Cleaning's "Deep Clean" service, and then followed up very quickly with an e-mail that confirmed what we had spoken about. She also provided a price of $45 per cleaner per hour for 2.5-3 hours, for a total of $225-$270.

+ She was very responsive to texts in the days leading up to the clean, and when I asked if we needed to do anything prior to the cleaners arriving, she said "they will do everything top top bottom!" Based on my interactions with Sophie, I felt confident it was going to be a good experience.

+ The ladies did a good job cleaning the bathroom shower, sinks, and bathtub. The floors appear to have been cleaned well too, as were most surfaces.

+They cleaned the inside of the fridge.

The Negatives:
- When the cleaning crew arrived, they seemed unsure when I said "deep clean" and that it was supposed to take 2.5-3 hours. The job ended up taking them 4 hours.

- They asked whether they were supposed to clean the insides of cabinets (which Sophie assured me they would), and when I said yes, they said it would take extra time. I contacted Sophie immediately, and she told me that if I wanted the cabinets cleaned inside, I should have taken out all the dishes. I could have done this, but since I asked if I needed to do anything prior to the cleaning and Sophie said no, I did not.

- There were several things Sophie explained were part of the deep cleaning service which were not completed

The cleaners were pleasant enough, but it was clear they felt rushed to get to their next job, and unfortunately, based on what Sophie assured me I'd be getting with a deep clean, the service from S&S did not live up to the description.

I have shared these concerns with Sophie directly, and she has done her best to make the situation right, which I appreciate.