Kitchen and full first floor renovation
- Approximate cost of services:
- $53,000.00
Kitchen and full first floor renovation
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Hi Nina, hope all is well. Your review is very vague and you do not seem to be addressing any specific items. You were incredibly pleased with your kitchen and the quality of work when we were at your house in person.
In order for us to address your concern, whatever it may be, you can contact us directly and we will look into it for you. Please also note that there is an outstanding balance on your account that we can address also when we hear from you. Again, you were very pleased with the work completed when we last spoke so we are interested in resolving any concerns.
Why can't my kitchen be completed?
Hi Nicki, hope all is well. Please note that your glass pieces and shelves are ready and have been ready for installation however as discussed full payment was required which you refused to pay. Due to our company policy, as security, we required the final payment prior to installation of the glass inserts. It was made known to us by other trades who have worked on your home that you would not pay in full and would defer final payments which is why we had to take extra precautions regarding this issue.
As a side note, we went over and beyond the agreed scope of work for your kitchen project. The walls in the kitchen were not framed properly prior to commencement of our work. We in turn, supplied extra material and labour at no extra cost to have the walls re-framed properly in order to support the kitchen.
When writing such a review, it would be helpful to explain the whole situation as to create an honest review.
All the best,
Epic Kitchen Designs