The Hardwood Outlet

I went to the Mississauga location and Steve told me I would be getting all the same solid hardwood (same brand, colour, gloss, everything). He made two different receipts and said made me pay three different prices per square foot. He said the hardwood was out of stock, so I was paying more. However, he reassured that everything would be the same (brand, colour, gloss). When the delivery came, there were two different brands and even the delivery guy called Steve to say the hardwood looked different. One of the batches was sent back. The other batch was installed and now I am trying to get the same brand, colour, gloss but now Steve is trying to sell me the rejected batch for more money!!!! I have tried numerous times to contact management, but I keep talking to the sales reps. I do not know what to do!!! I have paid in full and this issue hasn't been resolved yet :(