Westridge was the most stressful part of our renovations, I have recommended that family and friends NOT use them. It didn't take 1 week to receive the drawings but 3 weeks. Even though two people measured the area we picked up several wrong measurements in the plans and the sales associate Megan didn't seem to be that concerned about it. I called Megan's boss Steen to complain and that was another huge mistake. When our product came in we had pieces that weren't ours, wrong size, over-sprayed, marked up and several missing pieces. I tried to call Megan but she wouldn't take my calls so I emailed her and cc'd Steen and finally got a response. We had so many problems Stephen from Red Deer came down and promised I would have the pieces I needed for the granite install, the pieces didn't come. When the new pieces arrived we had missing pieces, wrong sizes, over-sprayed and damaged pieces yet again. Finally we got everything installed and they sent Sean to repair the damage, he did a great job. He was was only reason I gave Westridge a one star rating and not a zero. I would recommend not giving them all the money before you inspect your produce.
- Approximate cost of services:
- $26,000.00
- Company Response
Hi Tracy,
We so are so sorry to hear about your experience with our company. We have recently included a digital customer service program to our business which is why we are reaching out to you now rather than a year ago when you submitted this review. We apologize for the delay. Can you please reach out to calgary@westridgecabinets.com, we would like to know more about your experience so we can learn from it and ensure that our customer service is reflected of todays quality service standards, you can see this reflected in our more recent reviews. We hope that you take the time to reach out we really do look forward to learning more.
Kind Regards,
Jenny