Westridge Cabinets Ltd.

I redid my kitchen just three years ago and paid , 20,000 dollars for cupboards. It is only my husband at home so there is not a lot of wear and tear on them. And three years later the paint or finish is chipping off. I have called and they only have one year warranty . Laurie was not very friendly or helpful. All she said is one year warranty , didn’t ask me one question what was wrong, if there would be anything she could do to help. I had redone a kitchen in Red Deer through someone else in 2009 and the cabinets are still in mint condition. Not very impressed with their customer service.

We ordered a vanity cabinet in May 2017. Due to delays getting a contractor, we were not ready for installation until Feb 2018. Westridge service coordinator said because our order was small she would see if the warehouse could store our cabinets until we were ready. Westridge was accommodating of our situation. Very nice of them.
We finally got our contractor going in January 2018. We paid in full for the vanity in Feb 2018 and asked for delivery Feb 7. Service coordinator confirmed delivery for Feb. 7. We waited all day, and no cabinets were delivered. We and the contractor tried contacting the service coordinator throughout the day to find out when the delivery was coming and no reply. In the following days, we contacted the service coordinator and the business manager in Edmonton almost every day and no reply. I dropped by the Westridge Edmonton location in person on Feb 9 and met with the business manager and she apologized. She said the warehouse did not ship the cabinets and did not inform them. As far as they knew, the cabinets had been shipped. This points to a flaw in the internal communications between the Westridge warehouse and their Edmonton office - seems to me that there should be some process to verify orders, shipments, and deliveries. As of Feb 14, the day I am writing this review, still no cabinets and still no communications. No courtesy phone call, text, or email to let us know there has been a delay, the cause of the delay, or an expected new date of delivery. We have no information on when we can expect our cabinet.
Due to delays on our end, we can understand if our cabinets got tucked away in some corner at Westridge's Red Deer warehouse and perhaps are difficult to find. What would be nice is some communications to let us know. I looked at a few other reviews, and I notice that other customers have concerns with communications. There appear to be some serious shortcomings in post sale coordination and pre-delivery communications and my advice to Westridge senior management is this is an area you need to address. Poor customer communications will eventually hamper the growth and continued success of your company.
I will note that we went with Westridge for our master ensuite vanity cabinet because we had a great experience with them on our kitchen cabinets. Our kitchen cabinets are great quality and we had on-time delivery and flawless installation. We wanted to support an Alberta company.
Our experience on the vanity cabinet has not been as satisfactory.
I am hoping by writing this review that someone in Westridge will notice and get back to us because email and phone calls don't seem to be working.
Update Feb 20, 2018 - still no sign of vanity cabinet.
Update Mar 16, 2018 - still waiting for cabinets. Left voice mail. No response. Updated rating from 2/10 to 0/10. They will have to show us some exceptional service in the future for me to update the rating to something better.
Update Mar 21, 2018 - cabinets finally arrived! Yay! Disappointed to find out they have stain problems on four out of five drawer fronts and they built the middle tower cabinet wrong. Who builds a drawer cabinet as two separate pieces and then expects to fix it by adding two more gables to it?

New kitchen cabinets, laundry room cabinets and bathroom vanities. Cabinets were designed and made in Red Deer but were not installed by their carpenter. Contact people were very accessible to answer questions and design cabinets. It did seem that it took,quite a long time to finalize plans but once they were designed delivery was as promised and all cabinets arrived in excellent condition. The only small thing that was not as requested was the wood finish on the inside of cabinets and I am ok with it now that i have gotten used to it. I am happy with the quality of the hardware that holds the shelves buy do find it really difficult to change the distance between shelves. . Love the way the cabinets doors close. Love the overall appearance of the cabinets

We are a very busy renovation company and our client was thrilled when they saw their new cabinets which we Installed that were supplied by Westridge. The transformation was unbelievable. They were easy to deal with and the communication was superb.

Very happy with the service. We got a vanity for our ensuite renovation as well as another vanity for a guest bath

Weren't always happy with how long it took for someone to get back to us by phone or by email. I didn't like always having to leave a message. Also took a long time ordering. We had a faulty drawer and that took about 6 months to finally clear it up and get it resolved. But all in all we are happy with the final outcome.

Helped me refine a solution that was reasonable and practical. Then produced a product that was on schedule and very good quality too.

It was handled in a professional manner. John met with me and went over the specs and the cost. There was a bit of a glitch for delivery but that was resolved and the job was completed by a very personable and skilled installer. Thanks

Product looks good insulation was good and installer was good to work with
thank you
Manfred

They were affordable and efficient. The cabinets were cost effective but they added a modern look and wow factor to my rental suite.

In recent years I have required cabinet doors in order to complete the jobs at hand and have been very pleased with the results.
In this case it was a local business that needed some renovations done in their new office space so they needed extra cabinets which I supplied. I was making sure the doors ordered matched the original cabinet doors of a previous business. Westridge was able to find the correct finish and style needed.
The business owner was very happy with the end results and customer satisfaction is the ultimate goal. I would highly recommend Westridge Cabinets to anyone looking for good product and great service. Thanks to all the folks who helped me in completing another job.