Our General Contractor insisted on using Westridge. After losing our drawings and delaying the delivery date by 1 week, we were still hopeful. We came home from holidays to find the installers at work. Once we inspected their work we found they were also assembling someone else's countertops in our dining room! We them found out that our custom made cabinets were wrong! We had to wait another month before the right cabinets were installed with the wrong toekicks. We wrote to the president to ask his response and after 2 months, still no response! We would not recommend Westridge to anyone.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Rob,
We so are so sorry to hear about your experience with our company. We have recently included a digital customer service program to our business which is why we are reaching out to you now rather than 4 years ago when you submitted this review. We apologize for the delay.
During the time of your review, our company went through a big change. We apologize that this had a negative effect on your project.
Our recent reviews showcase the positive change that has been made to our customer service standards, which is something that we take serious and that we are proud of. Thank you for the insight into your experience we are doing our best to ensure that our future customers do not feel under serviced.
Kind Regards,
Jenny