The Energy Centre

Heating & Air Conditioning
Ottawa ON K1B 3V1
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41%

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Reviews for The Energy Centre

Average customer rating:
6 10 (3 reviews)

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iceqween in Ottawa
iceqween in Ottawa
0 reviews Ottawa, ON
0/10

Furnace diagnostic/partial repair

My furnace stopped Jan.6/2020. I called for a service technician at 1:45 PM. I was told the charge would be $89.95 + tax. The technician arrived at 5:30PM and left at 6:30PM and issued me an invoice for time and a half as the call went into overtime. Charge was $152.49 and no heat that night but the technician said he needed to be paid so I paid the invoice.
The technician came back Jan. 7 at 3:00PM and left at 5:30PM and still no heat but gave me an invoice for $494.37 that he said I needed to pay for and that he would come back the next day. I was not informed of the $165.00/hour furnace repair rate and had assumed that $89.95 was the company rate.
Jan.8 I called and cancelled the service and tried to communicate the issue with customer service at the Energy centre to no avail. I called my bank and stopped payment on the credit card til I could get some resolution for the problem. Energy Centre has responded to the dispute insisting the chargeback is invalid. I offered to pay $120.49 for the diagnostic invoice since the arrival time of the technician should have been earlier in the day. I also offered to pay $240.00 for the 2.5 hours spent on repairs that didn't get the furnace running.
I a a senior and very unhappy with the final resolution that is going to have the full amount charged to me reversed and back to this company.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

NEW Furnace and Air Conditioner

From our first conversation with Matt, we knew we were in good hands. It is nice to know that you can still find a company that puts you first, and is genuinely honest with reliable service. Matt's technical background was quite evident...he is very knowledgeable and was able to provide us the perfect system for us.

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Angela from Ottawa
Angela from Ottawa
6 reviews Ottawa, ON
8/10

Change furnace pipes

After learning the furnace pipes were out-of-date from a house inspector, I called up The Energy Center. Their three service technicians came to our house within two weeks and replaced all the pipes to meet the latest standards. One Chinese technician even worked over the weekend to have everything completed before leaving us behind. Excellent job!

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