The Energy Centre

This company needs to explain to customers why they've been unavailable for the past ten days. Did not show up for a scheduled service and have not returned any calls. Building is locked up. I have been paying for a service plan and they have disappeared. Unacceptable behavior for a formerly exceptional company!

I needed to replace both my furnace and air conditioner as they were old. The Energy Centre was nothing short of quick, efficient, and cost effective compared to the rest. The customer service was great, which is a real rarity these days. Alexis was very nice and she booked me in quickly for the install. Then there was the installation team, they were great, too! They took the time to discuss my new equipment with me, i.e. new features in my brand new thermostat, proper care and use of the equipment, filtration, maintenance, etc.

10/10 stars!

I highly recommend this company. The quality of work that they provide for the price is unmatched. I had a few companies come into my home to give me pricing on a heat pump system. The energy centre gave me a price I couldnt refuse for workmanship I couldnt believe! Also If youre thinking of installing a new system I highly recommend you ask about their loyalty plan, Its a no brainer. Im very happy with my new heat pump and the service Im getting from the energy centre. 10 out of 10!

Questionable experience with The Energy Centre.
Furnace serviced by Operations Manager
New water heater strongly recommended-current one getting old though working (no issues) & getting hot water needed
Same night, NO hot water!
Checked, Control switch moved from ON to PILOT
Called Centre to ask proper position of switch-NO on call after hours service
Joseph called next day-"what are you eluding?" No new unit purchased
Turned switch to ON- Hot Water! No requests for help from Energy Centre

Andrew from Energy Centre did an excellent job of examining the furnace and Humidifier. He communicated well. All our future arrangements with Energy Centre will mention Andrew.

Don Tate

My furnace stopped Jan.6/2020. I called for a service technician at 1:45 PM. I was told the charge would be $89.95 + tax. The technician arrived at 5:30PM and left at 6:30PM and issued me an invoice for time and a half as the call went into overtime. Charge was $152.49 and no heat that night but the technician said he needed to be paid so I paid the invoice.
The technician came back Jan. 7 at 3:00PM and left at 5:30PM and still no heat but gave me an invoice for $494.37 that he said I needed to pay for and that he would come back the next day. I was not informed of the $165.00/hour furnace repair rate and had assumed that $89.95 was the company rate.
Jan.8 I called and cancelled the service and tried to communicate the issue with customer service at the Energy centre to no avail. I called my bank and stopped payment on the credit card til I could get some resolution for the problem. Energy Centre has responded to the dispute insisting the chargeback is invalid. I offered to pay $120.49 for the diagnostic invoice since the arrival time of the technician should have been earlier in the day. I also offered to pay $240.00 for the 2.5 hours spent on repairs that didn't get the furnace running.
I a a senior and very unhappy with the final resolution that is going to have the full amount charged to me reversed and back to this company.

From our first conversation with Matt, we knew we were in good hands. It is nice to know that you can still find a company that puts you first, and is genuinely honest with reliable service. Matt's technical background was quite evident...he is very knowledgeable and was able to provide us the perfect system for us.

After learning the furnace pipes were out-of-date from a house inspector, I called up The Energy Center. Their three service technicians came to our house within two weeks and replaced all the pipes to meet the latest standards. One Chinese technician even worked over the weekend to have everything completed before leaving us behind. Excellent job!