Royal York Property Management

I contacted Royal York Property Management regarding a problem with my heating system, and their customer service representative was attentive and reassuring. They promptly sent a technician to assess the situation. The technician arrived on time and demonstrated excellent expertise in diagnosing and repairing heating systems. They efficiently identified the problem and quickly resolved it, ensuring my heating system was up and running again.

Both tenants and landlords should check the company's BBB and Yelp page, and Reddit 'Royal York Property Management before proceeding with them. The company is very good at marketing themselves but is not able to deliver on any of their guarantees and promises. Do your research and contact previous landlord/tenants under their management to hear some of the experiences.

Be aware of hidden fees. The company never mentioned this but will charge you additional fees for the smallest thing. Their accounting department is also awful. Their online portal is always down and we often see charges for work order that we were never informed of. The company doesn't notify you as well if a tenant short pays or pays late and you will have to request your property manager to look into this repeatedly until the issue is resolved.

Their maintenance department is also horrible. They promised 48 hours to resolve issues but things will drag on for weeks. They also subcontract the work and was not able to give you proof that their technician is insured and qualified. They will also quote you an amount that would be much higher if you had find a contractor yourself and will suggest unnecessary work.

Almost all their staff are in Albania who just graduated and have zero knowledge of how the rental law in Ontario would work. There was no cooperation between any of the staff/department. Often times you can call them for the same issue and you will get different answers/explanation from different people.

Move in move out inspection are also not done properly. They will miss so many issues that should've been raised from the beginning and often times does not notify the landlord days/weeks after the inspection is completed.

They also promised 'AAA' tenants and that they would be able to get a place leased in 15 days. Again, do your research for this as there are a lot of proof and stories out there about landlords still expected to pay commission even when the company wasn't able to find any tenant within the promised period.

To tenants, be careful as well and read stories about people not being able to get their deposits back and also having to pay for screening fee (which is not legal under the law)

Thanks royal york for your quick and anmazing work done in my home
Super helpful to us

The fact that they provide 24/7 assistance is remarkable. Whenever I had a maintenace issue, they were quick to provide help. Amazing staff.

I hired Rypm to mange one of my condos and was really satisfied by how it was managed. They take care of your property as if it was their own. All things were handled promptly without any issues.

Maintenance is always ready to assist me. They sent a person to fix my fridge because it was leaking everywheree and he was was really professional and did a great job. thanks rypm

Royal york is one of the worst property management company. If there is negative ratings, I would give -100 to these guys. They make you fall in the trap from which you will never come out without paying huge money Property owners- be very careful of these guys. Never signed an agreement with them. Even if you are planning to sign, please read each and every line, or show the agreement to lawyer before signing it. There is lot of hidden clause, and the manager or any of sales guys wont tell you and you will get into the trap. They have all the worst employees in the company, especially the management. I signed agreement with these guys and then I am completely screwed up. The manager is worst of them. He didnt tell me any thing what was written in agreement. I read before signing, but since I am not a lawyer and I trust people easily I got trapped into it. When he wanted me to sign the agreement he said I can keep my advertisement and I can also look for tenants. He said they are only helping me to get tenants soon, as they already had people looking. He said he would get me tenant in less than 15 days and I wont loose 1 month rent. He never said that I should remove my advertisement and I should not finalize or sign agreement with tenant, when I am in contract with these guys.. this is completely opposite what is written in agreement. I waited for 1 month, but he didnt deliver what he promised. No tenant finalized from these guys.. Then I decided to terminate contract.. Then these guys came back and started telling I breach contract.. Even I avoided signing agreement with new tenant from my end for 1 month.. but now this guy saying I breach contract because I had not removed advertisement, and I signed agreement with tenant. why did he not tell the same when I was signing contract with them, because he intentionally wanted me to get into trap and he will get money even if I terminate the contract. This is worst property management company and be very careful with these guys, when you want to rent your place. Never trust people from Royal York property management. Go with professional agents, instead of going with them.

I was stuck in the bathroom and thank god they picked up and sent someone. My doorknob was detached and I was left inside the bathroom. I was all alone because my husband had to work that day. I called RYPM and they immediately sent someone to fix it.

Each time I called they were able to pickup. I send emails a lot because I constantly want to be assured that I am on track with my deal. They always send follow up emails which is a huge plus!!

Maintenance is always on time when I need something fixed in my condo. I trust them, which is rarer because I worked with another pm company before and was not happy. RYPM team is great though.