Royal York has been managing my property for over 3 years now and I am more than happy! Especially when it comes to their customer service. Every time I call in the wrong department, when they transfer the call, I don’t have to repeat myself again. Seem like very hard-working staff. Keep up the good work!
I wouldn’t consider another property management company. The staff are confident and provide a consistent positive experience. Their network is broad and if they don’t have the internal expertise they will find someone who does. As an investor, turnkey solutions are what I am looking for and I appreciate their partnership! They manage 3 properties for me and take all the heavy lifting off of me. They are always seeking methods of constant improvement in client services for both tenants and owners.
When we were looking for tenants just a month ago, Royal York Property Management stood out because they had a great rate. They quickly helped us get the process rolling, came to do the inspection, and advised us on each step of the process. We were quickly able to secure a family of tenants for our property, and to this day they have gone above and beyond on helping us address repair issues, deal with tenants' requests, and other matters. My overall experience with this company is that it's highly responsible, and very easy to work with.
The RPM "house to let" advert was misleading from the beginning. There was no laundry in the main ground floor unit but they claimed each unit has it's own laundry unit which was not true, forcing the main and basement units to share laundry; which was not convenient. They wanted the main unit tenant to pay all the utilities on the property whilst giving the basement tenant all inclusive contract and paying nothing towards his utilities consumption. They would not even disclose the water bill but request inexplicable sum of money towards water bill from the tenant. They were very unprofessional, rude and difficult. They would show up for property maintenance without notice-even on a Christmas day! and had no respect for Covid-19 restrictions. It was a nightmare dealing with them. I won't recommend them even for free.
Royal York was the only company that actually answered my phone calls when I was looking to lease an apartment when I moved to Canada.
Their leasing team was extremely helpful. They assisted me initially to fill the rental application form, provided me all the info I needed to make my move-in process easier. There were no hidden fees, no extra costs. I highly recommend the company.
My properties are physically well maintained and managed with a convenient owner’s portal that really simplifies my life. More importantly, they genuinely care and run their business with high ethical standards. Strongly recommended them if you are looking for the best!
The great service that I received while renting from Royal York during the pandemic has made me want to share my experience with others! They were so patient and accommodating during the entire renting process. Thank you for making this simple for me.