Furnace Family

Called The Furnace Family for a furnace that quit working after regular business hours. Their phones are directed to the on call serviceman. After talking to him we decided to wait until the next day to avoid any after hours call out charges as we had an alternate heat source to get through to the next day. Even though they were extremely busy, they were able to send someone out by noon that following day. The technician trouble shot the problem and had the furnace back up and running. Ive used Furnace Family a few times now for different reasons and highly recommend them over other companies Ive used in the past. Furnace Family will always be my first choice.

Technician arrived as scheduled. Quality work was completed. We were very pleased with the workmanship. Furnace Family is a very easy and reliable company to do business with. Highly recommend them.

We have an older furnace that still work great to heat our small home (under 900 sq ft), the service tech never tried to sell us a new furnace, or talk us into one. He fixed the problem, gave us some helpful instructions and was awesome.

Thank you for your consistent and friendly service! I have never regretted choosing your company for my new furnace in 2028, and I continue to recommend you.

I get responses quickly, service guys was on time and I get help right away

Technician was on-time, efficient, and explained the results of the inspection and any questions I had very clearly.

Robin and Grant showed up on time. Robin spent time to go through installation questions I had and had a look at the actual furnace to replace. He was very knowledgeable and clear in his explanations. The furnace was installed with lots of care and the installation is very clean and tidy. The furnace is quiet and works like a charm. I highly recommend Family Furnaces!

Provided good advice, walked us through the process and reasoning for the specific unit. Arrived on time and were easy to communicate with.

Arranged for furnace and AC service. Technician Aaron called ahead and showed up as scheduled. Very personable, friendly and knowledgeable in his trade. He identified a couple of issues with the humidifier and the thermostat and took the time to explain them to me. Had to replace the solenoid water valve on the humidifier. Also serviced the AC unit and pointed out the importance of cleaning it properly throughout the season which I was previously unaware of. Invoice was as agreed to. My only concern was the flat rate for the supply and install of the water valve which I felt was somewhat high based on the cost of the identical valve on Amazon and the amount of time spent replacing the defective valve. Overall, a positive experience from Furnace Family.

Great crew, on time, explained how the finished system works in great detail, completely cleaned up after they were done and did a fantastic job.