This company is unusual in positive way
They fully stood behind there product and service
Furnace Family installed a government approved energy efficient furnace that was audited by a independent government accredited energy auditor. Somewhere during the process of obtaining my energy rebate for upgrading the furnace in my house, the Government decided this particular model of furnace no longer qualified for the rebate..... even though the government accredited auditor states that it meets the criteria.
Furnace Family and I were stuck and Furnace Family decided to make me whole, form a rebate perspective, by providing me with a credit/cash or by installing a new furnace.
You cant ask for more than that!!