Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 3 timesBest of 2020winner 3 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Furnace Family

Average customer rating:
9.9 10 (159 reviews)

Sort by

Helen in Toronto
Helen in Toronto
0 reviews Edmonton, AB
10/10

Lennox furnace replacement

We heard the owner on 630 ched Saturday show and liked his passion. Called for a quote had a sales guy come out no pressure at all we had another quote from Reliance and holy high pressure sales. The install guys were great you could tell they love what they do. Cleaned up like they were never there and explained how it all works. I could not have asked for a better experience. Bravo great job.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review...welcome to our family!!

Susan from Edmonton
Susan from Edmonton
3 reviews Edmonton, AB
10/10

Furnace repair

We noticed our house was getting cooler as morning went on. When I turned up furnace nothing happened. It wasn’t working at all. We called Furnace Family as our neighbour had them install a new furnace a bit ago, had told us companies name. We were given an estimated time someone should be out, which they were! Kevin was very pleasant, knowledgeable answering any questions. He explained what needed to be replaced (computer board), ran to get one coming back quickly. Finished in time frame he quoted, very efficient! We have two dogs whom he was very comfortable with as well.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

New Lennox Furnace

Our furnace died on a cold night and no one was answering, furnace family answered and had it fixed. They recommend a new furnace as ours was really old they came a few days later and installed a new Lennox, explained how to use it and how to look after it. Amazing service from the first contact to the completed job. Highly recommended this company!!!

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Excellent service!!

Extremely professional and pleasant, this company far exceeded our expectations. Even though it was not an emergency, an appointment was booked the same day and the technician even called to check if an earlier time worked for us. The repair was completed efficiently and the price was very fair for the service provided.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Private User
Private User
Private User reviews Toronto, ON
10/10

New Lennox Furnace

We had great service a year ago in Edmonton when we head the owner on the radio in Calgary we were thrilled they were here. We were planning a new furnace anyway. Called for a no pressure estimate price was good and the installation guys were clean and explained the importance of maitnence. Great company all around

Was this review helpful?
Company Response

Thanks for the great review, great we could help twice. Welcome to our family in Calgary

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace maintenance

Had concerns with my furnace. Called Furnace Family in the morning and tech, Kevin, showed up soon after. Kevin did an outstanding job going through the entire furnace, ensure everything was working properly. He clearly explained what he was going to do, did it and then explained what he had done. He uncovered a few problems ( eg. cracked blower belt ) which we were not aware of. Again, he showed up on time, complete the work as requested and price / costs was exactly as quoted. Kevin did a fantastic job and ensured I was satisfied before he left.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

Steffen in Saint Albert
Steffen in Saint Albert
0 reviews Edmonton, AB
10/10

Super professional!

Extremely professional! Needed a furnace inspection done for my insurance, they were able to get someone out to me within the week. Aaron was extremely thorough and answered all my questions. Work was quick, a small part needed replacing for a reasonable price, and he was also very knowledgeable and able to answer a bunch of questions I had regarding a potential future AC install.

I will definitely be using this company again in the future when I'm looking to replace my furnace and get an AC unit installed!

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Late night no heat

The furnace died late at night called a few companies but no one was answering , furnace family picked up and the tech was on his way. Fixed the furnace for a tenable price considering it was 12 am. Technician was a nice helpful guy even late at night. Thanks will call again.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review... welcome to our family.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Good service. Good people

I required the service of the furnace as well as the installation of a new humidifier. The staff are punctual pleasant and communicate effectively. Good people good products. I think sums it up.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review.

Private User
Private User
Private User reviews Beaumont, AB
10/10

Good On Time Service

Booked a furnace service appointment with this firm about a week ago. The tech phoned in advance to advise he was on his way and arrived at the appointed time. He came prepared with all tools and supplies (including a relpacement UV light) and did a great job both servicing and explaining what he was doing. Good Covid protocols were followed. My only comment would be that in these times of Covid 19, techs should come prepared with slip on throw away shoe covers. Very happy with the service call.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.