Within days of welcoming our newborn daughter, Edmonton was hit with a heat wave and we knew we needed air conditioning! We chose Furnace Family because of their outstanding ratings on this site and we were not disappointed!
They responded quickly to our enquiry. The lady I spoke to in the office was friendly and pleasant. She arranged for someone to come see us right away. The sales person, Jamie, was excellent. He took the time to explain all our options and was very professional. He gave us a competitive quote right away for several different models. We decided to choose Furnace Family that day and booked in for the installation. Furnace Family was able to quote and install the air conditioning faster than some companies were able to come out to give us a quote! Great service!!
Kevin and another gentleman came out to do our installation and they were both fantastic! Super friendly and courteous. They showed me how everything worked and even fixed a piece of conduit that was incorrect on our existing system.
I took one point off the total score because somehow the air filter we wanted was missing from the sales order and the financing I had requested had not been communicated to the office, so there was some additional work to get that straightened out, but Jackie and Taryn in the office were a dream to deal with. They helped straighten everything out, get our financing approved quickly and arranged for a second excellent technician (Richard) to also come out ASAP to add the air filter.
I enjoyed every part of engaging with this company. The people were all so great, the installation was done correctly and quickly and the overall experience was fantastic. They send text and email reminders for everything and really genuinely care about their customers. I would not hesitate to recommend them to anyone.