Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 4 timesBest of 2021winner 4 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Furnace Family

Average customer rating:
9.9 10 (207 reviews)

Sort by

Y.H. in Edmonton
Y.H. in Edmonton
14 reviews Edmonton, AB
10/10

Furnace and AC installation

We asked 3 furnace companies to quote the replacement of our furnace and AC and have settled with Furnace Family. Chris the salesman was knowledgeable and very accommodating. The 2 installers (Daniel and ??) came on the very cold day to install the furnace. They did an excellent job, cleaned up everything before they left. The AC was not installed yet due to the extreme cold weather but they had wired everything inside the house. We are very happy with the deal and their workmanship. Would recommend them to anyone. (The company also gave us 500 Air Miles!)

Was this review helpful?
Laurie May in Red Deer
Laurie May in Red Deer
8 reviews Edmonton, AB
10/10

No Heat Saviours

Tenanted main floor suite, the tenants call to say no heat, and they cannot get the thermostat to work. Thermostat says its 16 degrees, and as its December in Edmonton, you know the temperature is going to drop quickly. Furnace is a new install less than 1 year old. I call the installer who agrees to go see first thing the next morning. He checks it out and decides it must be the thermostat which was upgraded by a different company when the AC was installed. I call the AC install team who come late that evening to check the thermostat. They say thermostat tests good, the problem is the furnace. Now Im in a pickle - its day 2 of no heat, the tenants are getting very cold, and the furnace installer and the thermostat installer are playing Hot Potato. Finally, in desperation, I call Family Furnace. I only called them because Mr Google showed me they had great reviews. So I figure - what have I got to lose. The reception was very knowledgable and asked great questions to determine what had already been tried and tested. The tech was respectful and very knowledgeable. He had seen this sort of issue before, so he had some idea what it might be - identified it, fixed it, and was on route to the next issue within an hour! Finally my tenants have heat, and Im able to sleep knowing they are safe and the pipes won't freeze.

Was this review helpful?
sschlagel
sschlagel
9 reviews Calgary, AB
10/10

Replacement of Exising Thermostat to Daikin Smart Thermostat

My original smart thermostat that was installed by Williams HVAC which is now Furnace Family a few years back was not working properly this summer and fall. The temperature once the air conditioner was turned off for the season was unusually high even with windows open in our cool Calgary temperatures. I usually set my thermostat to 19.5 and I was getting readings of 23 even with open windows. I called Furnace Family and a service technician came and told me that the thermostat was not working properly and that Daikin had come out with their own thermostat and APP that could be controlled via Smart Phone. The price was a bit of shock at first but I have both an air conditioner and high efficiency furnace that are Daikin. The warranty on the thermostat I believe is 15 years which is really good. So far I have been very pleased with the thermostat and am glad I made the purchase in spite of the shock of the price. Also I wanted to also commend Furnace Family for remembering that I needed a new air conditioner cover which I had phoned about a few months back. I thought this was absolutely great customer service. I am pleased with Furnace Family and will continue to be a loyal customer.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

slr in Calgary
slr in Calgary
2 reviews Calgary, AB
10/10

freezing cold

furnace broke down while -30 outside - came for a reapir but needed a new furnace-lent me space heaters till they could come out- removal of old and installation of new took most of a day - workers polite - competent and left the house clean. Went to them as they had installed an AC unit in the summer with the same type of workers. Would recommend them any day

Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

New furnace and ac unit

We were very pleased with the insulation of the furnace and ac unit. Chris M. was very professional and went out of his way to accomadate us. The installers, Drew, Keegan and Connor were very effiecient in installing the furnace and ac unit. They cleaned everything before leaving and during the cold weather the house did'nt get cold. We certainly would recommend them to anybody that is needing a furnace or an ac unit. Thank you all for the positive exprience.
Sincerely,
Art and Leona Larison

Was this review helpful?
Blaine in Edmonton
Blaine in Edmonton
0 reviews Edmonton, AB
10/10

Furnace and AC

Very professional. When our furnace failed they were quick to help. Very knowledgeable about a new replacement and adding AC as well. Installation was as promised. Happy to have the heat on again and looking forward to AC in the summer. Big thank you to Dave, Sandy, Ayshlee, Tyler, Richard and Yanick. Highly recommend!

Was this review helpful?
Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace stopped working

Furnace stopped working on a very cold day in Dec 2021. Furnace Family technician came out and assessed. Older furnace part was not available, but technician went above and beyond trying to source the part, making multiple phone calls. Further, he was very helpful in guiding us on a replacement furnace: provided excellent service, professional, and was exceptionally trustworthy! Thank you. Would hire them again, for sure!

Was this review helpful?
Private User
Private User
Private User reviews St. Albert, AB
10/10

Furnace installation

From the time thisfurnace install began, service has been great with the consultant, schedular, installers. Explanation of equipment was well done by installer. Much appreciation to all involved. Than k you

Was this review helpful?
Robson in Calgary
Robson in Calgary
3 reviews Calgary, AB
10/10

Hot water tank and softener

Old tank died, and we decided to install a water softener as well. Previously we had used Williams HVAC to install our furnace and were very happy with the results. Since this company is now part of Furnace Family we gave them a call.

Price was competitive. They were patient with us as we tried to work through the options for tank vs tankless. They were even able to accommodate when we changed our mind at the last minute.

Our installer Stephan was exceptional. He kept the house clean, and spent time to make sure we were happy and everything was working as we expected.

Would not hesitate to use them again.

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.