Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Reviews for Furnace Family

Average customer rating:
9.9 10 (163 reviews)

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Leanne
Leanne
1 review Edmonton, AB
10/10

Fast Friendly Service

I was lucky enough to get Matt on the day I called the company. He was friendly and assessed the problem and replaced my light switches that were flickering /electrical socket that it turns out wasn't grounded properly when house was built. One of the new switches turned out to be faulty and still causing an issue. Once I reported it he was back almost immediately with a replacement switch and all working perfectly now. I can see again!! Thanks Matt!

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Linda
Linda
3 reviews Calgary, AB
10/10

Great service from beginning tk solution

Sarah was great at listening to my concerns , Stephan called and discussed issues with me and when I could not resolve them, came out and made fine adjustments that seem to have fixed the problem. He explained what he was doing, why, and how it should help. Before leaving he made sure I understood what was done. Excellent service at a very reasonable cost!

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s.urquhart73@gmail.com in Edmonton
S. U.
3 reviews Edmonton, AB
10/10

Very Pleased!

Aaron arrived yesterday to check the furnace and get it started. He also noted the Drain Pan was leaking and he came back today to replace. Very nice young man, polite, personable, sincere and put me at ease and made me comfortable. This is third time to use Furnace Family and I would highly recommend Aaron.

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Private User
Private User
Private User reviews Calgary, AB
10/10

Lennox Furnace

We heard the owner in 630 ched talking about a Lennox ultimate system we bought it and wow is our home is amazingly comfortable. Furnace Family definitely did a great job and delivered big time. We got all the Lennox rebates. Thanks guys will definitely will recommend you.

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Helen in Toronto
Helen in Toronto
0 reviews Edmonton, AB
10/10

Lennox furnace replacement

We heard the owner on 630 ched Saturday show and liked his passion. Called for a quote had a sales guy come out no pressure at all we had another quote from Reliance and holy high pressure sales. The install guys were great you could tell they love what they do. Cleaned up like they were never there and explained how it all works. I could not have asked for a better experience. Bravo great job.

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Company Response

Thanks for the kind words and your time to leave a review...welcome to our family!!

Susan from Edmonton
Susan from Edmonton
3 reviews Edmonton, AB
10/10

Furnace repair

We noticed our house was getting cooler as morning went on. When I turned up furnace nothing happened. It wasn’t working at all. We called Furnace Family as our neighbour had them install a new furnace a bit ago, had told us companies name. We were given an estimated time someone should be out, which they were! Kevin was very pleasant, knowledgeable answering any questions. He explained what needed to be replaced (computer board), ran to get one coming back quickly. Finished in time frame he quoted, very efficient! We have two dogs whom he was very comfortable with as well.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

New Lennox Furnace

Our furnace died on a cold night and no one was answering, furnace family answered and had it fixed. They recommend a new furnace as ours was really old they came a few days later and installed a new Lennox, explained how to use it and how to look after it. Amazing service from the first contact to the completed job. Highly recommended this company!!!

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Excellent service!!

Extremely professional and pleasant, this company far exceeded our expectations. Even though it was not an emergency, an appointment was booked the same day and the technician even called to check if an earlier time worked for us. The repair was completed efficiently and the price was very fair for the service provided.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Private User
Private User
Private User reviews Edmonton, AB
10/10

New Lennox Furnace

We had great service a year ago in Edmonton when we head the owner on the radio in Calgary we were thrilled they were here. We were planning a new furnace anyway. Called for a no pressure estimate price was good and the installation guys were clean and explained the importance of maitnence. Great company all around

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Company Response

Thanks for the great review, great we could help twice. Welcome to our family in Calgary

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace maintenance

Had concerns with my furnace. Called Furnace Family in the morning and tech, Kevin, showed up soon after. Kevin did an outstanding job going through the entire furnace, ensure everything was working properly. He clearly explained what he was going to do, did it and then explained what he had done. He uncovered a few problems ( eg. cracked blower belt ) which we were not aware of. Again, he showed up on time, complete the work as requested and price / costs was exactly as quoted. Kevin did a fantastic job and ensured I was satisfied before he left.

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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton & Calary's 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Plumbing
PRODUCTS
Furnaces, Air Conditioners, Plumbing, Electrical, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Plumbing, Electrical, Hot Water Tank Repair & Service, 24/7 Emergency Service, Electrical, Plumbing
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement/ Repair and plumbing. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.