Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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Furnace Family
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98%

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Reviews for Furnace Family

Average customer rating:
10 10 (112 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
8/10

Thanks Jeff!!

Today I talked to on call technician as my home furnace was not working. His name was Jeff. He came to my home at the time he promised and fix the furnace very fast. Thanks Jeff!!

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Company Response

Thanks for your review we appreciate it. Is there anything Jeff or we could have done to get a 10 out of 10?

Ted in Merritt
Ted in Merritt
1 review Merritt, BC
10/10

Emergency Furnace fix

Needed help on this super cold weekend, called a big company all I got was a call center. Furnace family answered the phone actually spoke to the guy that was coming out. Fixed my furnace and even offered a refund on the job if we bought a new furnace in the next 30 days. Makes this very stress free.

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Company Response

Thanks for the kind words and glad we could help.

Linda in Toronto
Linda in Toronto
1 review Edmonton, AB
10/10

Electrical Work

Had the power service upgraded, Dave was professional and very knowledgeable. The job went very well and the price was fair. I definitely would recommend them for any kind of electrical work. When he ran into a small problem it was resolved quickly.

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Company Response

Thanks for the kind words and your time to write it... welcome to the family!

Lesley in Toronto
Lesley in Toronto
1 review Edmonton, AB
10/10

New Furnace

Furnace Family installed a new Lennox furnace and the service was exceptional from Dave the estimator to the really nice installers our experience was that when they say family that's what they are. The pride in the company and their work is very apparent.

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Company Response

Thanks for the review really appreciate your time. Welcome to the family!

Donna in Wetaskiwin
Donna in Wetaskiwin
1 review Edmonton, AB
10/10

Furnace Repair

This company is that golden needle in the haystack. Honest, respectful, professional and fair pricing. After a recent inspection of my furnace it was made known to me that I had a gas leak from the valve and a few other minor issues. After calling around this became a molehill blown up into a mountain and I started searching for pricing for a new furnace. That is when I met Dave, Home Comfort Advisor/Sales Manager at Furnace Family. One hundred percent honest and a genuinely good person. He led me to one of their technicians, Jeff. Professional, knowledgeable, and another genuinely good person. My situation is all fixed. It was done in a very timely manner and with a great company. Thank you both so much for your honesty and integrity!!

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Company Response

Thanks for the amazing review and your time to write it. Glad we could help and welcome to our family!

Valerio in Edmonton
Valerio in Edmonton
1 review Edmonton, AB
10/10

Furnace Replacement

Great job by Furnace Family! My tenants had no heat and it turned out I needed a new furnace. Jay took care of things and made sure the tenants could stay warm until the new furnace was installed. Dave organized everything and a couple of days later Monty got the new furnace installed and brought everything up to code. Fantastic service at a reasonable price!!

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Company Response

Thanks for the great review and your time to write it... welcome to the family.

aleesaforsight
aleesaforsight
1 review Edmonton, AB
10/10

Furnace Lennox

Furnace Family is the most organized professional company I have had the pleasure of working with.
Called in and scheduled a time for a repair we had no heat. Got a text with the Tech's picture and name introducing himself and letting me know he is on the way, very cool.
Upon arrival he figured out what was the problem and fixed it in half an hour, the price was very reasonable. Recommend a few things to make the house more comfortable. Great people make a great company. Highly recommend and already have.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to the family.

Steve in
Steve in
2 reviews Edmonton, AB
10/10

Furnace repair

Shout out to Jerry, Jamie and Christine. Thank you for the great service !!
My furnace broke down and your speedy and friendly response was appreciated so much -Thankyou !! Steve S.

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Company Response

Thanks for the great review... welcome to the family!

HomeStars in Toronto
HomeStars in Toronto
2 reviews Edmonton, AB
10/10

Wunners of My Home's Furnace Olympics

I applied online for a price and date of delivery for a new furnace: 11 a.m. They called in 1 hour - and said a rep was nearby and could meet at 3 p.m.! He was a polite, clear, candid person. His estimate was almost 30% less than the furnace's sibling we bought 4 years ago from the natgas co.- we need 2 for our 2500 sq. ft. home.
Literally 22 hours since I first wrote FF, 3 delightful young men - with great humor and unimaginable politeness came bearing the new furnace, materials, tools in 3 trucks to install the new heater and haul away the 60-year old dinosaur in my basement. They left 5 hours later, not a dot of dust showing them had ever come. Hard, fast work with endless grins and smiles.
Tomorrow the few remaining pipes will be installed after precise cutting. Now, one day after I reached out, an hour after shaking hands and exchanging best wishes, it is 21 C in the huge front half of the house. No wonder this company is rated so highly.
I made French Press coffee for 1 guy, while another borrowed my microwave for 2 minutes, 3 times to heat his lunch and snack kit. My bathroom was politely requested 3 times, too, and when they left, the room was spotless.
Now, I hate goo-goo surveys almost as much as I detest crabby, grifting, slow, late, or unreliable service people. Furnace Family's family of workers is one recommend. Imagine: 1 day, 5 big, and I'm smiling. I never smile over service or purchases. Thanks, guys. What a fine transaction.

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Company Response

Thanks for the time to write such a cool review it made us smile.Welcome to the family!!

Jack in Toronto
Jack in Toronto
1 review Edmonton, AB
10/10

Furnace repair

Our furnace broke down on a weekend and other companies that I called were not answering the phone. Furnace Family did and got out here fast and did a great job. Very professional and even gave us a few pointers on making the house more comfortable. Call them you won't be sorry.

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Company Response

Thanks for the kind words... welcome to the family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.