Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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98%

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Reviews for Furnace Family

Average customer rating:
9.9 10 (141 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Air conditioning

Great company. Very friendly and arrived when they said they would. I’m thrilled with the job they did and would highly recommend. They truly enjoy what they do and it shows.

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Private User
Private User
Private User reviews Brampton, ON
10/10

A/C Installation

Ron and Michael from Furnace Family were friendly, efficient, and took the time to explain things. They were also careful to ensure our cat didn’t run out the door when they were bringing things in. :) They did a great job and we are happy to have A/C just in time for the long weekend.

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Company Response

Thanks for the kind words and your time to leave a review...welcome our family.

Dean in Edmonton
Dean in Edmonton
0 reviews Edmonton, AB
10/10

Water heater replace

Our water heater was leaking so we called Furnace Family for a new one. Our experience was amazing from the first call to the techs that installed it everyone was great. You can tell the techs love where they work. You have a customer for life thanks Furnace Family.

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Company Response

Thanks for the kind words and your time to leave a review. Glad we could help, welcome to our family!!

Kai T in Edmonton
Kai T in Edmonton
4 reviews Edmonton, AB
10/10

Awesome Service

Furnace when down sometime during the night. Only notice when I was ready to go to work. Call Furnace Family and they scheduled the appointment the same day. Trevor arrived early than scheduled, very knowledgeable and found the issue with in minutes. Replaced the part and give a once go over of the system. I definitely will call this company again and highly recommend to others.

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Company Response

Thanks for the kind words and your time to leave a review. Glad we could help, welcome to our family.

Barbara in Edmonton
Barbara in Edmonton
1 review Edmonton, AB
10/10

Furnace motor

My furnace blower motor failed on a Friday before a long weekend. By Tuesday when the store opened it was minus 27. However Justin from Furnace Family was great on the after hours phone. We discussed cost and agreed to try for Tuesday as the motor would keep running only if I kept the fan on steady.
Richard came at 830 am Tuesday and quickly fixed my furnace and tweaked the motor so it would give the best performance and better than what I had before. And he realined the sensor on the igniter so it should never get dirty and fail again. Which happened at least twice before.
Thumbs up to Justin and Richard !! You were also the best price from four different companies I called. Some wouldn't even hear of giving a quote without charging $99 or more house call. Yeesh!!
I will definitely go to Furnace Family again and I will pass out your cards to my friends.

Great job!!

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Company Response

Thanks for the kind words and your time to leave a review we appreciate it. welcome to our family!

Private User
Private User
Private User reviews North York, ON
10/10

Electrical work

We called Furnace Family to do some electrical work,Dave the electrician was very professional and made some great recommendations. We were very happy with the end results. Too notch company definitely will recommend them.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Rob in Edmonton
Rob in Edmonton
1 review Edmonton, AB
10/10

Sunday morning furnace failure

Kevin from Furnace Family was awesome! My 38 year old Lennox blower finally failed. I called in a different company who came out, told me everything I told them on the phone (38 year old Lennox with a failed fan) and they declined the work. Kevin arrived, diagnoses the problem, found a replacement part and had the heat on in under 3 hours including travel time to pick up the replacement part. He even offered an option to wait until Monday morning which would have saved me $200 ($100 of which I paid to the parts store owner to open on Sunday) ... Five stars Furnace Family!!

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Private User
Private User
Private User reviews Edmonton, AB
9/10

New Furnace, New Winter

Our furnace was on the fritz as winter was setting in. Family Furnace was quick to provide us estimates and replacement. While we weren’t excited to spend the money on a furnace (who is excited to drop that kinda cash?) we did some research and found the prices of FF to be quite competitive if not better for the higher end products. The installation was fast and as unobtrusive as could be. It took about 3 hours which was much shorter than I was expecting, after, I was walked through the updated furnace specs and informed of the permit process. The customer service from FF was good and very accommodating. Would recommend.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Judy in Saint Albert
Judy in Saint Albert
0 reviews St. Albert, AB
5/10

installation of furnace

Salesman and confirmation email said installers would be here by 9AM. Installers 2 hours late. Told it would take 3 - 4 hrs took 8 hrs. It was a straight forward job, as we already had an energy efficient furnace and the installers even said it would only take 3 - 4 hours. Changed our thermostat, new one doesn't work right. One installer, Phillip, knew his stuff, but the helper didn't, and the helper was the one who did the thermostat, by himself. They cleaned up real good and looks like they did a good job. Did get compensation from them off our bill.

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Company Response

Definitely our apologies for being late. The installers must have come across a complication for the extra time. I am glad you thought they did a good job and cleaned up well. I believe the thermostat issue was taken care of. If there is anything else we could do just call the office and let us know. Again sorry for being late and the job taking longer than expected.

Blaine Kehl from Edmonton
Blaine Kehl from Edmonton
3 reviews Edmonton, AB
10/10

Furnace Maintenance

We just had regular maintenance done on our furnace. The technician was prompt, friendly and worked quickly. The price was very reasonable. The I would use Furnace Family again and recommend them to anyone.

1 of 1 people found this review helpful.
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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.