Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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99%

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Best of 2019 winner 2 timesBest of 2019winner 2 times
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Reviews for Furnace Family

Average customer rating:
10 10 (129 reviews)

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Darren in Edmonton
Darren in Edmonton
0 reviews Edmonton, AB
10/10

Heating cooling and water

Thank you for incredibly professional and timely service. Ross was outstanding, and arguably an artist when it comes to installation format and appearance of utilities, which generally are not that aesthetically pleasing.I would highly recommend the furnace family, and specifically Ross to anyone with an eye for quality.

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Company Response

Thanks for the kind words and your time to leave a review, welcome to our family.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and Tankless water heater

Had Furnace Family replace our water heater with a tankless system. And change our furnace. Great job from the estimate being fair to the great install guys. Everything went very well and being the home is old there is always a chance for a hickup. Thanks Furnace Family will definitely recommend you!!

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Company Response

Thanks for the nice review and your time to write one...welcome to our family.

Jill in Calgary
Jill in Calgary
0 reviews Edmonton, AB
10/10

Tankless water heater

We decided to get a tankless water heater with all the rebates out there. We have had it a month and absolutely love it even got more space in our furnace room. Furnace Family did a great job converting everything the install crew was great. Definitely recommend tankless and Furnace Family.

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Company Response

Thanks for your kind words enjoy your tankless water heater and welcome to our family.

Stacey in Edmonton
Stacey in Edmonton
0 reviews Edmonton, AB
10/10

Trane Furnace

We had Furnace Family replace our old furnace the service was amazing the ladies in the office helped us get financing and the installers were wonderful. The new furnace runs very nice way quieter than our old one. Highly recommended Furnace Family they won't disappoint our friends had the same experience.

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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

Lindsay in Vegreville
Lindsay in Vegreville
0 reviews Vegreville, AB
9/10

New Air Conditioner Installed

Within days of welcoming our newborn daughter, Edmonton was hit with a heat wave and we knew we needed air conditioning! We chose Furnace Family because of their outstanding ratings on this site and we were not disappointed!

They responded quickly to our enquiry. The lady I spoke to in the office was friendly and pleasant. She arranged for someone to come see us right away. The sales person, Jamie, was excellent. He took the time to explain all our options and was very professional. He gave us a competitive quote right away for several different models. We decided to choose Furnace Family that day and booked in for the installation. Furnace Family was able to quote and install the air conditioning faster than some companies were able to come out to give us a quote! Great service!!

Kevin and another gentleman came out to do our installation and they were both fantastic! Super friendly and courteous. They showed me how everything worked and even fixed a piece of conduit that was incorrect on our existing system.

I took one point off the total score because somehow the air filter we wanted was missing from the sales order and the financing I had requested had not been communicated to the office, so there was some additional work to get that straightened out, but Jackie and Taryn in the office were a dream to deal with. They helped straighten everything out, get our financing approved quickly and arranged for a second excellent technician (Richard) to also come out ASAP to add the air filter.

I enjoyed every part of engaging with this company. The people were all so great, the installation was done correctly and quickly and the overall experience was fantastic. They send text and email reminders for everything and really genuinely care about their customers. I would not hesitate to recommend them to anyone.

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Company Response

I am the owner aka head of the family and I thank you for your detailed review and your time to write it very much appreciated. I apologize for the missed issues and am glad we took care of them quickly. Enjoy the AC if there is anything else you need my email is dareck@furnacefamily.com. Thank you for the recommendation as well. Welcome to our family!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Lennox Furnace and air conditioning

What a great experience from our estimator Jamie to the office ladies that helped me get financed everyone was first class. The installation day came the guys were amazing cleaned up at the end like they were never there. Thanks Furnace Family I will recommend you to all!!

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Company Response

Thank you for the review any your time to leave one. Welcome to our family.

Janice in Edmonton
Janice in Edmonton
1 review Edmonton, AB
10/10

Furnace and ac repair

We had the honor to meet three service Techs for repair on our furnace and ac...Jerry, Jeff and Richard were extremely professional, knowledgeable and thorough!! We were made aware what it would cost and what they were going to do for repairs before they proceeded!!! We were very pleased with the work and have recommended furnace family to many people!!!!! They are very valued employees for Furnace Family!!!! Thank you!!!

1 of 1 people found this review helpful.
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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Lennox furnace

Had a friend recommend Furnace Family for a new furnace and what a nice experience. From the sales guy who found things others missed to the very talented installers our job was done well. I will recommend them to all my friends and family. Thanks for the wonderful work.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Amy in Edmonton
Amy in Edmonton
1 review Edmonton, AB
10/10

AC Installation

We had a new AC installed and are happy with the whole experience. Jamie was very informative and helpful in helping us make our decision on which unit to install. Ron and Mike were very professional and quick to get the installation done. They made sure to clean up after themselves and ensured we had all our questions answered. It isn’t hot enough for us to really test out the unit right now so we are looking forward to using our AC soon!

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to the family.

Sharon in Edmonton
Sharon in Edmonton
0 reviews Edmonton, AB
10/10

Air conditioning

Dave was wonderful! He managed to squeeze me in and I will forever be in his debt. Greg and Mark were very nice young men to deal with as was the electrician. They got the job done in the time Dave estimated and tidied up after themselves too. All in all a great experience and will be highly recommended by me to whoever asks.

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Company Response

Thanks for the kind words glad we could help.enjoy the AC and welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.