Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
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98%

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Reviews by rating (past 12 months)
Best of 2019 winner 2 timesBest of 2019winner 2 times
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Reviews for Furnace Family

Average customer rating:
9.9 10 (135 reviews)

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Rob in Edmonton
Rob in Edmonton
0 reviews Edmonton, AB
10/10

Sunday morning furnace failure

Kevin from Furnace Family was awesome! My 38 year old Lennox blower finally failed. I called in a different company who came out, told me everything I told them on the phone (38 year old Lennox with a failed fan) and they declined the work. Kevin arrived, diagnoses the problem, found a replacement part and had the heat on in under 3 hours including travel time to pick up the replacement part. He even offered an option to wait until Monday morning which would have saved me $200 ($100 of which I paid to the parts store owner to open on Sunday) ... Five stars Furnace Family!!

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Private User
Private User
Private User reviews Edmonton, AB
9/10

New Furnace, New Winter

Our furnace was on the fritz as winter was setting in. Family Furnace was quick to provide us estimates and replacement. While we weren’t excited to spend the money on a furnace (who is excited to drop that kinda cash?) we did some research and found the prices of FF to be quite competitive if not better for the higher end products. The installation was fast and as unobtrusive as could be. It took about 3 hours which was much shorter than I was expecting, after, I was walked through the updated furnace specs and informed of the permit process. The customer service from FF was good and very accommodating. Would recommend.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Judy in Saint Albert
Judy in Saint Albert
0 reviews St. Albert, AB
5/10

installation of furnace

Salesman and confirmation email said installers would be here by 9AM. Installers 2 hours late. Told it would take 3 - 4 hrs took 8 hrs. It was a straight forward job, as we already had an energy efficient furnace and the installers even said it would only take 3 - 4 hours. Changed our thermostat, new one doesn't work right. One installer, Phillip, knew his stuff, but the helper didn't, and the helper was the one who did the thermostat, by himself. They cleaned up real good and looks like they did a good job. Did get compensation from them off our bill.

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Company Response

Definitely our apologies for being late. The installers must have come across a complication for the extra time. I am glad you thought they did a good job and cleaned up well. I believe the thermostat issue was taken care of. If there is anything else we could do just call the office and let us know. Again sorry for being late and the job taking longer than expected.

Blaine Kehl from Edmonton
Blaine Kehl from Edmonton
3 reviews Edmonton, AB
10/10

Furnace Maintenance

We just had regular maintenance done on our furnace. The technician was prompt, friendly and worked quickly. The price was very reasonable. The I would use Furnace Family again and recommend them to anyone.

1 of 1 people found this review helpful.
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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!

Alexander in Edmonton
Alexander in Edmonton
0 reviews Edmonton, AB
10/10

Furnace replace

We got several quotes to get a new furnace and we were sure Furnace Family was a good choice. Well they were not good they were great !! The estimate guy told us what we should get the install people were very nice and did a great job. We even got a call after to see if it was done to our satisfaction... Great people.

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!

Tammy in Toronto
Tammy in Toronto
0 reviews Toronto, ON
10/10

Furnace repair

Our furnace broke down late at night. Called Furnace Family in the evening actually spoke to a technician he assured me we would be fine till the morning when it costs less ( he could have come and charged overtime). They came out the next day very professional and nice technician fixed our furnace and what can I say but a great experience and I recommend Furnace Family .

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Company Response

Thanks for the kind words and your time to leave a review. Welcome to our family!!

Darren in Edmonton
Darren in Edmonton
0 reviews Edmonton, AB
10/10

Heating cooling and water

Thank you for incredibly professional and timely service. Ross was outstanding, and arguably an artist when it comes to installation format and appearance of utilities, which generally are not that aesthetically pleasing.I would highly recommend the furnace family, and specifically Ross to anyone with an eye for quality.

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Company Response

Thanks for the kind words and your time to leave a review, welcome to our family.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and Tankless water heater

Had Furnace Family replace our water heater with a tankless system. And change our furnace. Great job from the estimate being fair to the great install guys. Everything went very well and being the home is old there is always a chance for a hickup. Thanks Furnace Family will definitely recommend you!!

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Company Response

Thanks for the nice review and your time to write one...welcome to our family.

Jill in Calgary
Jill in Calgary
0 reviews Edmonton, AB
10/10

Tankless water heater

We decided to get a tankless water heater with all the rebates out there. We have had it a month and absolutely love it even got more space in our furnace room. Furnace Family did a great job converting everything the install crew was great. Definitely recommend tankless and Furnace Family.

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Company Response

Thanks for your kind words enjoy your tankless water heater and welcome to our family.

Stacey in Edmonton
Stacey in Edmonton
0 reviews Edmonton, AB
10/10

Trane Furnace

We had Furnace Family replace our old furnace the service was amazing the ladies in the office helped us get financing and the installers were wonderful. The new furnace runs very nice way quieter than our old one. Highly recommended Furnace Family they won't disappoint our friends had the same experience.

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Company Response

Thanks for the kind words and your time to leave a review... welcome to our family!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.