Furnace Family

Heating & Air Conditioning
Edmonton AB T6E 5P3
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

99%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 2 timesBest of 2019winner 2 times
Giving Back Award winnerGiving Back Awardwinner

Reviews for Furnace Family

Average customer rating:
10 10 (118 reviews)

Sort by

Brandi K in Edmonton
Brandi K in Edmonton
1 review Edmonton, AB
10/10

Lennox AC

Amazing company from the estimate to the installation our experience could not have been better. The care my home for was second to none. Thanks Furnace Family!! Can't wait for the heat!

Was this review helpful?
Company Response

Thanks for the kind words and your time to leave a review. We treat all homes like they are ours. Welcome to our family.

B.   in Edmonton
B. in Edmonton
1 review Edmonton, AB
10/10

Lennox EL16XC1 Air Conditioner

We contacted the Furnace Family to come and give us a quote to install a new AC unit. It was very important to my wife and I that we had an energy efficient unit. The sales staff were very informative and provided us with different options to fit our needs. When the installation crew arrived there were on time and very friendly ensuring to take the time to walk me through the installation and how to care for the unit in the fall. I would highly recommend The Furnace Family

Was this review helpful?
Company Response

Thanks for the kind words and your time. Welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

new furnace

This company is unusual in positive way
They fully stood behind there product and service
Furnace Family installed a government approved energy efficient furnace that was audited by a independent government accredited energy auditor. Somewhere during the process of obtaining my energy rebate for upgrading the furnace in my house, the Government decided this particular model of furnace no longer qualified for the rebate..... even though the government accredited auditor states that it meets the criteria.
Furnace Family and I were stuck and Furnace Family decided to make me whole, form a rebate perspective, by providing me with a credit/cash or by installing a new furnace.
You cant ask for more than that!!

Was this review helpful?
Company Response

Thanks for your kind words. This was a tricky situation but we want to make it right even when it was not our fault.... welcome to our family!!

Doug in Edmonton
Doug in Edmonton
1 review Edmonton, AB
10/10

Furnace

Excellent service. Monty and sandy the installers are excellent at what they do. Exceptionally courteous and the install was seamless. They took the time to answer all my questions. Dave in sales did a great job matching my needs to their products. I did shop around and chose furnace family due to their competative price and overall good experience with Dave.

Was this review helpful?
Company Response

Thanks for the kind words and your time to write a review...welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace and A.c. Job

We had a Lennox system installed last week really good job for a great price. We went with this company based on reviews and they delivered big time.Highly recommend them for your next project.

Was this review helpful?
Company Response

Thanks for the kind words and the time to leave a review... welcome to the family!!

Harry in Edmonton
Harry in Edmonton
1 review Edmonton, AB
10/10

Lennox Air Conditioning

This was our year to get AC and not want to wait till summer. Dave came in to give us a price he was thorough and very casual not like the other high pressure company. The job of putting it in went very well the guys knew exactly what they were doing. We had a really good feeling about this company from the first call to the job complete.

Was this review helpful?
Company Response

Thanks Harry for the kind words enjoy your AC and welcome to our family!!

Private User
Private User
Private User reviews Edmonton, AB
8/10

Thanks Jeff!!

Today I talked to on call technician as my home furnace was not working. His name was Jeff. He came to my home at the time he promised and fix the furnace very fast. Thanks Jeff!!

Was this review helpful?
Company Response

Thanks for your review we appreciate it. Is there anything Jeff or we could have done to get a 10 out of 10?

Ted in Merritt
Ted in Merritt
1 review Merritt, BC
10/10

Emergency Furnace fix

Needed help on this super cold weekend, called a big company all I got was a call center. Furnace family answered the phone actually spoke to the guy that was coming out. Fixed my furnace and even offered a refund on the job if we bought a new furnace in the next 30 days. Makes this very stress free.

Was this review helpful?
Company Response

Thanks for the kind words and glad we could help.

Linda in Toronto
Linda in Toronto
1 review Edmonton, AB
10/10

Electrical Work

Had the power service upgraded, Dave was professional and very knowledgeable. The job went very well and the price was fair. I definitely would recommend them for any kind of electrical work. When he ran into a small problem it was resolved quickly.

Was this review helpful?
Company Response

Thanks for the kind words and your time to write it... welcome to the family!

Lesley in Toronto
Lesley in Toronto
1 review Edmonton, AB
10/10

New Furnace

Furnace Family installed a new Lennox furnace and the service was exceptional from Dave the estimator to the really nice installers our experience was that when they say family that's what they are. The pride in the company and their work is very apparent.

Was this review helpful?
Company Response

Thanks for the review really appreciate your time. Welcome to the family!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Furnace Family

We are the Furnace Family, Edmonton’s 100% Satisfaction Guaranteed Lennox Premier Dealer. If your furnace or air conditioner needs to be repaired or replaced, we are available 24/7. The Furnace Family believes in traditional values, honest pricing and doing the job right the first time.

The Furnace Family is a Edmonton family owned HVAC company specializing in residential furnace replacement and service, air conditioning, indoor air quality and water heaters.

Why choose the Furnace Family?
 
-100% satisfaction guarantee
We do the job right the first time, our combined years’ experience results in the best installation possible.
 
-Family owned an operated.
Just as the name says, we are a family. We are proud of our work and our workforce they are like our family. We all work together to keep customers happy. 
 
-Superior customer service.
With our accreditation and A_ rating from the better business bureau as well as being a Premier Lennox dealer you know you can trust that your HVAC system is in good hands.
 
-For a greener tomorrow
We understand the importance of conservation and efficiency.  We recycle all cardboard, refrigerant, and metals.  You can be sure we are doing our part for the environment.
 
Maybe you don't want to shop every heating company in town and you don't have too. Let our family be the one you call to keep yours comfortable.

Please visit us at furnacefamily.com or call us at 780-4FAMILY.

***Furnace Family is now Offers AIR MILES® Reward Miles***

CATEGORIES
Heating & Air Conditioning and Electricians
PRODUCTS
Furnaces, Air Conditioners, Hot Water Tanks, Water Heaters, Garage Heaters
SERVICES
Furnace Replacement, Furnace Repair, Air Conditioner Installation, Air Conditioner Repair, Hot Water Tank Repair & Service, 24/7 Emergency Service
BRANDS
Lennox, Bradford White, Franklin, Goodman, Komfort King
SPECIALITIES
We specialize in Furnace & Air Conditioner Replacement and Repair. We provide 24/7 Emergency Service.
WEBSITE
https://www.furnacefamily.com
PAYMENT METHOD
Visa, Mastercard, AMEX
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-10 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.