Furnace Family

Bes and Robin did an excellent job of installing two new furnaces. They worked quickly and explained what they were doing and cleaned up before they left. The whole experience from the initial quote down to the installation went very smoothly. I would highly recommend this company and their staff.

All is good yesterday but today possible leak on water line that he replaced the value. I will phone if it leaks more.

I went with this company when I changed to a new furnace & added a A/C unit & have been happy ever since. The admin is great, the installers were great & the service techs are awesome. I have had Jeff out the past few years to check on my furnace & hes always gone the extra mile. Excellent customer service all around!

Very happy with Chandler's work...he is thorough, knowledgeable, helpful and diligent. We have a lot of confidence in his abilities.

The staff was professional, courteous, and efficient.
Satisfied with the service provided and will recommend the company to others.

All good. Tech was easy to talk to. explained what he was doing and how things worked.

We had a Daikon DX17 -fit AC installed in our new house. The free quote provided multiple options and price points to choose from. All prices were within range of our other quotes for the AC models and installation. Furnace Family provided their own technicians which included an electrician. We needed a load miser installed. The quote for the included load miser was cheaper than other quotes. Rory and Jordan took great care to protect our floors during the install. They were fantastic! They cleaned up after they were done. They took the time to explain their work. I was very impressed. It was too cold to test the unit and so they will return in the spring to complete the job. I highly recommend Furnace family for this service.

Technician, was though, informative, knowledgeable and explained my questions so that I could comprehend what I needed to know.

We had an annual maintenance service done on our 2 furnaces. The work was completed efficiently and thoroughly. Job took about 1.5 hours.
Communication was very good throughout the appointment booking process, reminders before the date, morning of the job and after the job was complete.
Technician was prompt, friendly and respected our home.
Job well done!

Tyler from Furnace Family Heating listen to what I thought the issues was and then went straight to work. He was punctual, efficient and did a great job leaving our furnace in better condition than he found it. He also noted issues about the age of the furnace and water tank without trying to do a hard sell. Really appreciated that information and will look to this company for replacements when the time comes.