Overall, Jay and his crew (shoutout especially to Adam) gave us a good experience. They were courteous, professional, and competent at all times. Jay was also visionary, helping us turn our idea into a plan and then a reality. And not a single cost overrun. The finished product looks fantastic and functions well for our requirements. On the flipside, I would, however, caution that there were some permit issues. More specifically, I asked Jay if we would need one for the job. He answered no. Once the job was done, we got a visit from bylaw, followed by a registered letter, to advise that the job was not compliant with city regulations (encroachments). To Jay's credit, once I advised him of the situation he got someone out ASAP to remove the illegal encroachment. I should also mention that after the first winter, one of the steps they laid came loose. Jay came out relatively quickly after I advised him of the issue then sent someone to fix what appears to be a failure of the glue. Overall I would recommend, with a caution to check your own permits and bylaws.
- Company Response
Glad your happy with everything, and we appreciate the opportunity. We really enjoyed doing the work for you and are very proud of the outcome.