In the spring of covid I contacted a few companies about giving us a walkway and possibly ripping up and redoing our driveway. Home Stars connected me with EPE and another company and I looked up a number of other companies through Google.
Jason, the owner, came to provide an estimate and was able to accommodate my ideas better than other companies by agreeing to doing an incline as opposed to so many steps, rounded corners as opposed to square angles along the path, matching certain bricks and he was able to provide a date for the work that was within a few weeks.
I had originally sought a heated surface to make winter easier but the quote for that option was astronomical and Jason aknowledged that and offered to talk through it as opposed to just leaving an email.
The quote for the walkway and driveway was competitive, they could do the job sooner, they could do it in less time than others and the service was above the rest so we went with EPE. They did collect a significant deposit before the work but part of that was to book the subcontractor for the drive way and they delivered.
They arrived when they said they would, even though it was stinking hot and there's no shade at the front of our house, they worked through. Adam and Tyler were the work horses on our crew and I appreciate their drive.
There were a few changes to the plan regarding the incline, they said they could still do the incline but the integrity of the structure would be stronger with a mild step at the top so we went with that. The stone looked like the stone from the book Jason provided but I think with a few more rains, the colour will match better.
The driveway was subcontracted to Bam, they were a well oiled machine- a big and kind crew, with all the right equipment, they came when they said they would, did our 4 car driveway in a morning (maybe 2 hours). They ripped out the old driveway down to the dirt, dumped the stone, poured fresh driveway and rolled it flat. I also liked that it looked like the boss was there the whole time, critiquing the work and pointing at places he wanted them to go back to. Like Jason's crew, they were tidy and they left things looking better than ever - thanks Bam!
Jason's commitment to client satisfaction is a difference maker too. When the job was done, they had cut into our lawn on each side because it needed to be adjusted to line up to the new grade. I felt that it looked unfinished and we had discussed using grass that had been cut out but it looked uneven, very dry and I was not pleased with it. Jason sent a couple guys over to soil and seed but they didn't have enough soil so I contacted him a second time about it and the very next business day, Adam showed up with a bunch of fill and grass seed and while I was skeptical that it would grow in fill, the grass is starting to come in and the project looks complete. As added bonuses, Jason also had the crew redo the parging around our garage doors so it would look as updated as the rest and they even parged around our porch so there was no risk of critters getting under the work- we had problems before.
I've never done a project of this magnitude with a contractor before but I have to say these guys did the work, listened to my concerns and didn't stop until I was satisfied. Even my husband is happy and that's no easy feat. Thank you Jason- you have a great crew, and effective business model and top notch customer service.
I included a before and after- the yellow grass is last year's sod struggling from this dry summer- nothing to do with the work EPE did.
- Company Response
Wow, thanks for taking the time to write such a detailed and complimentary review. Everyone who worked on the project really enjoyed bringing you vision to reality.
It was our pleasure doing the work for you and if there's anything you ever need please don't hesitate to contact us.