I am writing to share my experience with Leaf Filter regarding the installation and subsequent issues with the gutter system they provided for my home. Unfortunately, my experience has been far from satisfactory.
After having the gutter system with a mesh installed by Leaf Filter, I encountered two leaks within the first year. I promptly contacted the company, and they sent someone to repair the issues. I was assured that the problem was resolved.
However, approximately six months later, the same problem reoccurred in the exact same spots. When I reached out to the company again, explaining that the repairs they performed earlier were unsuccessful, I was informed that the warranty period of one year had expired. They insisted on charging me CAD 95 plus tax just for an inspection.
I emphasized that the issue had originally occurred within the warranty period and that their previous repair clearly did not address the problem.
This approach to customer service is extremely disappointing. A company should stand behind the quality of its work, especially when an issue arises repeatedly and was not resolved properly during the warranty period. I feel this situation is unfair and unreasonable.
- Approximate cost of services:
- $1,106,180.00
- Company Response
We hope to learn more about your experience. Please do not hesitate to call 800-749-4566, so we can work together to find a solution.