LeafFilter Gutter Protection

On October 17, 2024, a LeafFilter Salesperson came to my place and gave me a quote to seal ten gutter seams. He made it sound like it was a big job requiring a team of perhaps 2 to 3 people, special ladders, etc., but none of it happened.

The next day, a LeafFilter Installer came and sealed the ten gutter seams using only 4 silicone tubes. No other work was done except placing 3 small hanging brackets ($4 each). The entire job took exactly 1.5 hour and I was charged $931.28 which constitutes an hourly rate of $698.46 that I find to be excessive.

After numerous emails and phone calls over a period of a week, the National Sales Manager finally called me. As I was telling him that an hourly rate of $698.46 was very unfair and excessive, his approach and behaviour became a little aggressive, arrogant, condescending, and he kept cutting me off, and even started talking down at to me. At this point, I told him to please talk to me like a reasonable and normal person and to show fairness and understanding. And I asked him if there was any way we could come to some kind of satisfactory compromise for LeafFilter and me.

His answer was "There will be no compromise, you signed a contract, and that is the way it is".

Because I really believed that the Salesperson had integrity and was an honest, knowledgeable, and trustworthy person, I signed the contract. Shame on me for signing the contract in the first place. But SHAME on LeafFilter and the Salesperson for charging such exorbitant and outrageous prices. I am a senior (74 years old) with serious health issues and I feel that I was taken advantage.

I was hoping that LeafFilter would be willing to come to an acceptable and fair compromise, but they won't. They won't return my numerous calls or answer my numerous emails.

Leaf Filter gutter guards have a serious design flaw. In heavy rain they cannot handle the flow that comes down from the valleys where two planes of the roof meet, so the water overshoots the gutter and falls to the ground - exactly what gutters are supposed to prevent. I called the company back, and the technician said that was what they were designed to do, to "let the system breathe", which is is nonsense. He then offered to put up vertical baffles at the points where the flow comes down, but said they would require cleaning from time to time - exactly what we bought Leaf Filter guards to avoid. He did that, and now the water backs up and comes down between the gutter and the fascia board. In time this will rot the fascia board. I am seriously disappointed in this product, and regret buying it.

Our sales rap was Andrew and it was friendly and professional and explain everything in detail.

RN stower was Daniel he showed app on time and it was a really nasty day 5 with very strongEnds wins I suggested that it was not a good day to be out let alone to be on a rooftop and I will be quite happy if he would come back the following day when the weather was to be much better. He thanked me for that offer but refused to go back to the office of the shop and said he was quite happy and prepared to get the job started what she did. It came back the following day to do this the second story and I must admit the weather was much better. He explained everything to me it took pictures of everything that he has installed I watched them clean the gutters and put all the refuse into a bucket.. The installation went exactly as Andrew said it would. Impatient of the job Daniel again show me all the pictures of both the first level on the second level and I was very impressed with how it looked. Daniel was extremely personable and knowledgeable and I would highly recommend that if you have a choice you should ask for Daniel. When the job was complete Daniel took the time to go round and clean everything up and left no debris anywhere I was very impressed with his work ethic and friendliness . I walked around after he left I could not find a thing that was left behind. Andrew and Daniel were exceptionally professional. They are a credit to the company.

Salesman was polite and knowledge re: his product. However, the "no obligation" quote was not accurate. It was like dealing with a car salesman, meaning that it was a hard sell and had to go back to his manager who immediately was willing to give us a "deal" if we signed on the dotted line on the spot. Not the way we do business.

Leaf Filter installed a new eavestrough for me a couple of years ago. At that time I couldn't afford to also install the leaf filter. This year I called back and explained I was a customer and wanted to get a quote for the leaf filter system . The person I spoke to told me she would have someone call me right away. When I got no response after a month I went with another supplier. Last week I finally got a call from The Leaf Filter rep. He became upset and aggressive when I explained what happened. He blamed me for calling the wrong Leaf filter telephone number and said I had voided the warranty for the eavestrough by using a different supplier. At no time did he apologize for the late phone call to give me a quote or acknowledge any responsibility. I would not use such rude people again.

I contacted LeafFilter to get a quote on fixing my gutters as they were making noise on windy days. I ignored the red flag of the sales person pressure tactics to sign contract right away as he had slashed the cost of fixing the issue by more than half and that deal was only available if I signed right away. I agreed to sign because this sales person was so confident that he knew the issue as he had experience the same thing at his house. He guaranteed that they could fix the problem. Well $1000 later the issue still exist and I am reminded of this on windy days
I will add that when I contacted LeafFilter they did send someone out, but they problem was never fixed.

The worker was on time and very friendly. Work was done in a timely manner. The only negative I would have regarding recommending the product to friends is the cost.

Replacement of a damaged endcap was suppose to be done at the time of Gutter Leaf Protection installation. The salesman forgot to include that in the order. Service was contacted and an appointment made. No issues, it was replaced as had been originally requested.

It took the five guys almost 6 hours. The product looked good. I only spoke once to ask them not to smoke and they complied. I had to dump the debris from the gutters into my green bin( box hidden beside green bin). I was told that all the garbage would be taken away.

The installer arrived as scheduled and did the work efficiently. He was very pleasant and competent.