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Eagle Interlocking and Landscaping

Landscape Architects
Toronto ON M2J 3B5
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HomeStars  >  Landscape Architects in Toronto  >  Eagle Interlocking and Landscaping  >  Unprofessional interlock and customer attitude
Kate
Kate
11 reviews TORONTO, ON

First Review

0/10

Unprofessional interlock and customer attitude

We hired this company in May 2016 for our small front yard. Max seemed to be a reliable and professional, but none of this happened.
I asked to put a step between two columns, but didn't know that it won't be symmetrical relatively to the path. The final picture appeared horrible (photo attached). Max didn't mention to me that the step won't be in the middle of the path, and I didn't have an experience to realize that.
In addition the interlock was paved very unprofessional.
When they left I took the second glance at it and noticed that interlock didn't have any pattern, as it suppose to. There are three sizes of stones and they should be mixed to form a nice pattern. As can be seen on the photo, the stones are put chaotically. Moreover, there are long slots(two of nine rows), that deny the idea of interlocking. The last thing is a curve, that is not smooth, but angled. On our contract the edge should be rounded.
While they worked I was taking care of my sick small kid having very high fewer. So I couldn't concentrate on what they were doing.
Also after I saw the step on the side of the path I was shocked and couldn't see other flaws.

Max promised to move the step in September 2016 when he would have free time. When I called in September, he didn't recognize me and said that he will come. But after he figured out who am I, he stopped answering my calls. Only after I made a number of calls, texted and left him a voicemail, he called me back. I asked also to fix interlock pattern and the step. Max said that he is still busy and in May made a promise to come IF he had time, and not WHEN. His manner of speaking was very rude.
I have a contract with a desired path picture, recorded conversation, call log(with calls duration and time) and texts.

So, you can "enjoy" the pictures of our interlock, very "professional work made by Eagle Interlocking and Landscaping, as we do everyday in real.

Approximate cost of services:
$2,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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