Setup Team

I have used Alex on about four separate occasions now. I am a big fan. He fixed my home Wi-Fi issues. We wanted strong Wi-Fi on all four floors. I used a Nother IT company to try and fix this, but they were not successful. He fixed it the first time around. That was a year ago and we still have had no issues with Wi-Fi.

I also used him to mount three televisions in the house. He did a great job, hid the electrical wires.

And his prices are reasonable.

I reached out to a number of companies online about mounting my TV and I had no luck. I found contact details for Setup Team following a Google search and Alex picked up right away. He showed up the next day, as promised, and completed the work discussed (i.e. TV wall mount and wire concealment). No surprises with billing and everything looks great.

Couldn't get any better. Though we knew it was expensive but having a full home theater in your basement with outstanding audio quality and surround sound effect, that's what a movieholic person needs in life.

Nathan was amazing and help me to fix my bathroom perfectly! He is very polite and clean.He explained things very well and help me out to fix my bathroom as well. He went above and beyond

Worst experience ever! The job was done half-ass! We hired Alex (claims to be the owner) to take down and remount 3 televisions we paid $943.00 only to be preached to the entire time about how the last people did such a horrible job mounting the TVs (the geek squad previously did our tv mounting in the past and we never had a problem.... they were unfortunately unavailable this weekend of our move) it is extremely unprofessional to bad mouth another company to attempt to upsell us on new wall mounts and stands. Then when we turned down buying new mounts and stands we were continuously lectured on how they are garbage ( all of our mounts and stands were purchased from the Sony store brand new and professionally installed... so another money making gimmick of Alex’s) then we had Rogers come in to hook up our cable .. Alex had wired the TVs and said Rogers had nothing to do but program our remotes. We paid him by cheque, he rolled his eyes and said “don’t you have a credit card” when I explained that it was confirmed the payment would be by cheque he agreed he stood there and totalled the numbers, taxes and fees and gave me the full amount owing I wrote the cheque and he left. A half hour later he comes back and without knocking walks right in my home while I was on an important phone call yelling in the house that he forgot to charge me for something. I explained that I was on an important call and would call him later to work out the difference he said “ah forget it and walked out” (very unprofessional) who walks in someone’s house without knocking.
Rogers came to the house programmed the remotes and all Rogers boxes were up and running nicely.
One day later one of the TVs has static and no picture, after calling Rogers and them resetting the box and checking everything 2 hours on the phone everything regarding Rogers is working perfect but I still have no channel, tv works but the connection is bad when the tv was wired and it is mounted firmly that I cannot access anything. I call Alex to have him come back to fix the wiring he did guarantee me his job and told me when he was here installing that there is a warranty on any work he does. As soon as I explain the problem, and all that Rogers told me he starts making excuses, when you moved the tv you must have broke something , when Rogers came they broke something all excuses but bluntly refused to come back to rectify the problem and then went on to threaten us with a law suit if we canceled payment on the cheque until the job is complete. He was rude and screaming at us on the phone and the end result is I now need to hire someone who is actually competent to come back and redo the job he refused to complete.

BUYERS BEWARE... stick with geek squad! For the same price they will honour their work and send personable, friendly and polite people to your home to do the work!!!! Don’t waste your money on Set Up Team! They are constantly trying to rip people off! Horrible company! Alex is awful!

Alex and his team did a really great job mounting our TV on the wall. They explained the process throughout the job, consulted with us when necessary and cleaned up after their work. I would highly recommend contacting SetupTeam for your next TV Wall mount.

Great Job Alex!! He was very professional and knowledgeable. He came same day and the time promised. Mounted 2 TV's and hid all the wires. Brought his own vacuum and left no mess. Highly recommended!

Contacted Alex to mount our tv since our 1 year old son decided he wanted to smash the screen continuously. Alex was very professional, honest, thorough and walked us through everything. He made sure we understood everything that was happening and what we needed to do in the future should we move or need to change the filters in our condo vent. We can’t thank Alex enough for the work and service he provided including setting up our receiver. Price wise Alex was better than everyone that we had contacted. I would highly recommend Alex and would gladly use his again if the need arises.

Setup Team is an expert among experts. They are extremely precise, knowledgeable and work in a clean and efficient manner. This is my second job with Setup Team and I already have plans for a third. Look no further.

Alex is very friendly, professional and knowledgeable. I have used him three times and every time he demonstrated that he is an expert and provided solutions. He completed the work in a timely manner. I highly recommend him.