I submitted a Request for Quote on HomeStars to repair my fridge/freezer and received responses from 5 service providers. I included model number, photo and exact problem.
The response from "Man with a Wrench" was prompt, detailed and professional. They wrote me the solution with a fixed labour cost. And let me tell you I ask HARD questions before hiring contractors. They did not give up answering my questions and provided me a copy of their insurance. The other 4 service providers wrote me that we need to come and see what is the problem which costs me X$ and then actual repair is extra. They were not willing to provide insurance or details.
It was clear to me that "Man With a Wrench" is professional and experienced and I decided to go with them. The admin team were super responsive to book an appointment and technician was on time, polite, fast, fun to talk to and smart. He exactly knew what to do and provided tones of recommendations on maintenance. Finally, I like their 3 months warranty. This is another evidence that they know what they are doing and stand behind their service.
I typically don't write reviews, but they deserve 10 stars and I will use them again. Excellent customer service!
- Company Response
Thank you very much for taking the time in writing a great review. It's great to hear that our technicians were able to quickly diagnose and resolve the problem. Our team has an unwavering commitment to quality service at reasonable price guarantees. It's been a pleasure working with you.
We look forward to serving you again. Feel free to contact us for your appliance repair or even for plumbing, HVAC repair needs. Happy to serve!
Team Man With a Wrench