I will NEVER use this company again! I paid for the supply and installation of 21 solid core doors. Alycia (the assistant manager/owners daughter) was super helpful and nice when placing the order. Install day came and no one showed up. After I called to see what was going on, they said their truck had brown down but they would be there in the afternoon. The afternoon came and went, yet no one showed up still. The following morning I called to tell them to come in a couple hours after they were scheduled because another trade needed to be in the house. Alycia then said that they could no longer do our job because they didn't have enough time. Apparently I was causing them too much of an inconvenience because I postponed them by two hours. Ummmmm... What about the entire day they were scheduled to work and didn't show? She said that they wouldn't be able to book again for a month away (which was past my move in date so that obviously wouldn't work) and she said they didn't do a job in pieces after I suggested they come in for the remainder of the days they were scheduled and then fit me in a day here or there when they could, between other jobs. Well, come to find out, half the doors I had ordered weren't even in (I found this out when I said I was going to come pick them up). So my impression is that they didn't have the doors and instead of telling me this, she would rather makes feel like I didn't something wrong and the reason my schedule was being delayed was my fault. She was terrible to deal with. Even went I went in to the store to get my refund for the install, I saw her come out of the break room but proceeded to leave my file with someone else so that she didn't have to talk to me. Worst customer service ever!
- Approximate cost of services:
- $7,000.00