This is the second time my garage door stopped functioning in the last few months. Last time it was the guide wires. This time I thought it was the spring - turns out it was the actual garage door opener. The man who came was friendly and competent. He ferreted out the problem, showed me how he could tell and then set about replacing the (very) old unit with the new one. I also asked if he could change the metal latches on either side of the door bottom and replace the rubber along the base. He did both things and installed the new unit quickly and cleanly. When he was done, he showed me how to operate it. I was very impressed from start to finish. I have already recommended the company to a few people who've asked and will continue to do so. Thank you. What a relief!