Anchor Home Comfort

Technician arrived on time. Asked if we had any issues with the furnace. Performed the work and fully explained the results. Left the work area clean. Fully satisfied with the visit.

Quang was efficient completely knowledgeable about what my furnace needed for repairs and unlike recent repairman he went over and above to make sure he put in the effort in making sure that my problem was resolved. He went out of his way to get parts and made sure to have them installed on the same day but was willing to provide electric heaters for my children if it wasn't feasible to have the work completed on the same day. I believe that Anchor Climate control will be here fixing our HVAC needs for a long time as long as they continue to staff professionally skilled employees such as Quang. Thanks again for your assistance in this matter as I appreciated your insight and ability to get things up and running quick and in a timely fashion.

Matt was our service technician and he was friendly and up front about his work in terms of what he was doing and the cost. The only charge was for a replacement filter as our service plan provides for a free inspection each year.

Service technician was very prompt. Asked if we had any issues that needed to be addressed. He then proceeded with the annual maintenance. He did not rush and did a thorough job.

Shannon was great. He kept me informed, very friendly and made sure that the job was done right. All the Anchor ClimateCare team is great to deal with, they're always ready and willing to help any time.

We have always had excellent service from Anchor Climate Care in Orleans, including one or two emergency calls. However, we are particularly pleased with today's service, where technician Joe Saad discovered a leak in the gas line to the hot water heater. Upon consultation with his office, he gave us the option of making repairs or replacing the whole tank. We opted for the replacement because the tank is quite old. We were very impressed with Mr. Saad's ability to discover this problem as well as his generally competent and pleasant demeanour.

Checked, cleaned furnace and HRV for maintenance. He was friendly and clean, went about his work quietly and efficiently.

The technician from Anchor Climate Care, I believe his name was Matt, did an excellent job. He found the problem , fixed the problem and took the time to perform some other tests to see if everything else within the furnace was working properly. The technician was very helpful in explaining a few things to me as the homeowner and I am very pleased with his service. He also arrived at the exact time he said he would. Given it was a weekend this is very impressive.

No heat

Change gas pump
Parts available in truck

No cost for service call and part was on warranty

On service annual plan

I have been on a service plan for a few years (furnace, AC, fireplace and air exchanger) and am very satisfied with your services. Shannon’s work is always impeccable. He is professional and very thorough and efficient. He listens and then explains as required. Very clean and respectful of the environment. Also communications with the office staff are always pleasant. Thank you.