Anchor Home Comfort

Formerly Anchor Climate Care
Heating & Air Conditioning
Ottawa ON K1C 4M8
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96%

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Reviews by rating (past 12 months)

Reviews for Anchor Home Comfort

Average customer rating:
9.7 10 (112 reviews)

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Private User
Private User
Private User reviews Gloucester, ON
10/10

Furnace malfunction

Called early in the morning. Was sent a technician within two hours. problem solved within one hour. Thank you

Approximate cost of services:
$1,000.00
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Private User
Private User
Private User reviews Nepean, ON
7/10

Lennox EL22XPV 3 Ton Heat Pump

I had a Lennox heat pump installed June 2023 the installed went perfectly. Dec 2023 it stopped working due to a Lennox firmware update, Anchor wasn't very communitive about the timeline for the repair.

Approximate cost of services:
$19,000.00
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Company Response

We appreciate your business, and we look forward to working with you again in the future!

anchorhomecare
anchorhomecare
1 review Ottawa, ON
10/10

FURNACE MAINTENANCE

Shannon was here once again to do the maintenance on our furnace and just love this guy. He explains everything and a real professional and is so jovial and friendly and just love his singing and is an asset to your company.

Approximate cost of services:
$0.00
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Company Response

Thank you for choosing and putting your trust in us - we appreciate your business!

Daniel in Mississauga
Daniel in Mississauga
0 reviews Russell, ON
10/10

Pool heater

Thank you John and Jean-Marc for the outstanding job you both did with the installation of our new pool heater.

Approximate cost of services:
$6,300.00
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Company Response

Your words of appreciation truly warm our hearts. It's wonderful to hear that John and Jean-Marc were able to provide you with the excellent experience we strive to offer all our customers. We're delighted to know that your new pool heater installation went smoothly.

Remember, we're just a call away if you need any more assistance regarding your HVAC needs. Your satisfaction is our top priority.

ODETTE
ODETTE
1 review Russell, ON
10/10

Polite nice efficient

Excellent service polite efficient explains what he is doing . No complaints whatsoever.
Thank you and Bravo.

Approximate cost of services:
$50.00
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Company Response

Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience with our service. Our team takes pride in providing polite, efficient, and informative assistance to our valued customers like you. We appreciate your feedback and are grateful for your support. If you ever need any further assistance, please don't hesitate to reach out. Thank you again, and bravo to you for being such a wonderful customer!

homeowner
homeowner
0 reviews Ottawa, ON
10/10

full replace heating and cooling system

Very happy with the Anchor Team , advise from the start to the finish from sales and over all Install and set up .
The knowledge of every one that did venting & furnace AC unit install .
There is comfort knowing there staff are in house and take pride in there workmanship .
Noticed a few small items after work was done .. i called within a few minutes had a booked appointment the same day and adressed all items .That's Service .
I am very happy to have had Anchor in my home and there professional Team on the install and follow up service from Anchor .
Cherr's

Special thanks to

Approximate cost of services:
$12,000.00
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D. Smith
D. Smith
1 review Ottawa, ON
10/10

New Lennox SLP99 Furnace install

From the Salesman (Justin) to the installers, (Chris & Todd), having to replace our furnace (16 years old - Ruud) , was made more palatable by the above employees. We selected the Lennox "top of the line" and are very happy with both the install and the furnace which is VERY quiet. It was a big job but it was done with experienced and pleasant people. The one recommendation I have would be to have an employee who is very familiar with the Smart Thermostat , come and give a good "lesson" on how to set it up. The manual is copious. Joe came by and got things set up for us and we were most appreciative. Thanks to the above employees for their pleasant manner and help with a number of questions. It made for a stress-free day and a warm house at the end.

Approximate cost of services:
$10,000.00
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Ann
Ann
0 reviews Ottawa, ON
10/10

Furnace repair

No heat on awaking at 8 a.m. Emailed Anchor to request an emergency visit. Administrator responded quickly - By 8:30 a.m. we were called to verify issues (i.e. power, noises, indicator check). By 10 a.m. tech Shannon was at the door and problem resolved by noon. He explained the problem as a faulty manufacturing one with the part and that the issue has been raised with the supplier. Service and parts covered by a warranty plan costing $11.29/month or basically the cost of a yearly maintenance visit. Shannon was personable, professional, and communicative.

Approximate cost of services:
$130.00
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Private User
Private User
Private User reviews Ottawa, ON
1/10

$150.00 plus HST nothing done!!!! AVOID

Hot water heater not working. Dispatched tech who tried to sell
me a $650 part Plus Labor with no guarantees.
When asked if there is any guarantee, No. Then they Tried to
sell me a replacement Hot water Tank for $3100 plus HST and
a hoaky "service plan" No thanks. Got it fixed elsewhere
at a fraction of the cost . Tech went for a poop in my bathroom
without consent . NOT IMPRESSED!!!!

Approximate cost of services:
$173.00
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Company Response

Good afternoon,

Unfortunately, we were unable to find you in our system to investigate this issue properly. If you could contact our Service Manager Joe V, we would happily address this issue. If you were unhappy with the Service provided, we would happily refund your money. However, we would like to investigate the situation further, therefore we need more information on the Services required and the techician involved. Please contact usnas soon as possible to to get this resolved.

Thank you

daveh
daveh
4 reviews Ottawa, ON
10/10

AC & fan not working

Made a service call for my AC at 12:30 pm today and Shannon arrived at 2:30 pm. He was able to diagnosed the problem within first 10 minutes. It was the thermostat and the batteries had corroded. He initially thought it would need to be replaced ($559), however after further work (cleaning, etc.) he was able to get it working again. Thank you Shannon for your expertise and patience in dealing with this matter.

Approximate cost of services:
$130.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Anchor Home Comfort

Stay comfortable in Ottawa – heating and cooling service from your neighbourhood pros *** A recent survey of 810 service calls, 96. 9% of customers said that, overall, they are “satisfied” or “very satisfied. ” And 95. 5% say they would refer us to friends and neighbours. *** With results ...
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