Our experience with Anchor was very professional through and through, from the coordinator and salesperson to the installer. The salesperson offered practical solutions without focussing on upselling (another firm wanted to replace the furnace as well). We had our hearts set on tankless for space reasons but the representative also offered the option of simply relocating a new tank, which would also provide more space but for a lot cheaper. I'll seriously consider Anchor when the time comes to replace our furnace. Much of the business can be conducted electronically (scheduling, etc.) that I haven't seen often in this industry and that I appreciated. The installer actually showed up early. The installer clearly explained the pros and cons of each relocation optionts without pushing too aggressively for the one that would be more expedient for him. The installers were friendly, very competent and left the area clean once the work was completed. As far as replacing a water heater is concerned, I couldn't ask for a better experience overall.