I have had ongoing issues with the water softeners and purification filters installed in my home, including numerous leaks throughout the year, excessive use of salt, that they still cannot fix after a year. They even recommended and offered to replace the tank which has not been done yet.
I eventually became so fed up with the products that I requested that they remove the systems as per an original agreement to remove the unit within a year of install if not satisfied.
They refused my request to remove the unit and refund my money as they say the one year has past. Which it had not - they had written down the sale date as the date of install. Even still, "their date" was within a couple of days of my discussion with them and they would not budge on the request.
Even including all the issues I have had with the installed products, they have shown no remorse and still refuse to take the product back.
Further as I discovered later, as an uninformed home owner, they charged me an exponential larger amount of money for the product and services than what is reasonable.
The rest of the reviews indicate a great company but I have been preyed upon as an uninformed consumer. Avoid them!
- Company Response
Dear Customer, thank you for sharing your feedback. We value every feedback that comes our way and take it seriously. We apologize for the inconvenience you may have experienced during the cancellation of your purchase. We are currently investigating this matter internally and speaking with the relevant stakeholders to understand the issue comprehensively. Please allow us to get back to you on your request. We appreciate your patience.