Renewal By Andersen Of Bc

We needed to replace our windows. We got a few quotes that was all about the size of the windows and the cost. We found the flyer in our mailbox for renewal by Andersen, scanned the QR code and got a callback next day. Jamie came in and educated us. We decided paying extra for quality, efficiency, durability and a 20 year warranty is exactly what we need.

Have just ordered replacement windows from Renewal by Anderson. Sales and project people were professional, informative and courteous.

Jesse came to our home in Port Coquitlam to help us reinstall our screen doors. He reinstalled them, adjusted them and lubricated them so now they move like they are brand new. He also gave me some pointers on accessing windows for cleaning. The after sale service from Renewal by Andersen is first class.

Best customer service we have ever received. From the first contact with Cody, he was awesome, explained things and even went the extra mile. Reggie our Project co-ordinator was in-touch frequently to follow up and the install Team headed by Mike were professional, kind and highly qualified to do a seamless install. Would highly recommend them.

I was absolutely impressed with the quality of windows that I purchased. It was noticeable right away in the heat reduction in the summer and my heating bill going down in one of our coldest winters. The staff from our sales person Steve, our installers(sorry forgot their names), project manager Tamara, customer care Ariel and the fabulous touch/finish crew Corey & Jesse were second to none. I am a very satisfied customer.

My new window had some glue squeezed out that was very visible. Service Techs, Cory and Jessie came on Schedule. They were friendly, very professional and did a very good job of eliminating the eye sore.

Jesse came out and took care of business. Great guy. Very polite and accommodating. Definitely recommend him.

Service was done under warranty. The service team, tamara, Ariel and Corey are efficient, friendly and give a good service

Between the Design Consultant (Steve), customer service (Tamara and Katie) and especially our installers, Corey and Jesse, our overall experience was positive. There were some issues with the initial windows and installation however the company was quick to respond. We love our windows!

It is a smart business move to have the Technical Manager (Dustin)visit our home to ensure the job was being done well.
Our only criticism is the time it takes to receive the initial windows and a replacement for one large window that was compromised. We recognize that due to Covid the supply chain was slowed but we believe that for the replacement of the one failed window, the order should be expedited and not take another 6 months to arrive.

My wife and I are both happy with the windows that had been recently installed at our home in Pitt Meadows. From beginning to end, the team at Renewal by Andersen represents among the highest levels of customer service we have experienced.
Thanks to Cody (sales design consultant) who helped and suggested the right windows in a particular setting.
Darren (installation manager) who measured painstakingly the openings to its exact measurements and suggestions.
Hats off to Vitaly, Dima and Marina who did an excellent job installing the windows. A fantastic organization!
Great customer support from beginning to end of the process
especially Ariel (care team) who was always there to answer questions we might have.
Installation went smooth and straightforward. We would recommend Renewal by Andersen unreservedly.