Contacted them regarding issues with my stove. The said they would come the following evening and provided me with a 2hr window, stating I would receive either a text or call when on way. The 2hr window came and gone without any contact from the company. I called them and all they said was the technician was held up at a previous call, and told me to continue to wait. They provided no apology or an estimated time of when they would arrive.
The technician finally arrives an hr later, spends approximately 15 mins looking at the stove and says it isnt cost effective to repair. I offered to pay him for the service call, but he said its ok and to just wait for the invoice to be emailed.
I was woken up the next day by the technician asking why I havent paid yet, despite not receiving an invoice yet.
I finally received the invoice around 10 PM that evening.
The next morning, I missed call from the technician again.
I reviewed the invoice, and planned to pay via e transfer which the company accepts. Unfortunately, no where on the invoice did it provide information on how to do so.
After emailing the company, I got a reply providing how to do so and I promptly paid the invoice.
A week later, I receive a text and an email from the company stating my invoice was not paid.
This whole process has been very unprofessional
- Approximate cost of services:
- $168.00