Maple Leaf Appliance Repair

I paid for the estimation. The service technician came on time. He did not know what the problem was, however he quoted me a price of 279$ plus the piece. How can he know the price since the problem was unknown? He said he needed to check the internet for 30 minutes, 24 hours later he quoted, by text, the 279$ plus parts 96$, without describing the issue or specifying the part. I replied by text that it was too expensive and that I still do not know what was the issue. My washer is 10 years old, never had the discussion if it was worth repairing. I left a message in B.C., home of the company, never got a call back. I never received a diagnosis of the problem. The tech called today, stating that he has the part. He never saw my text reply to him.