OCCASIONALLY, DURING A BLISTERY DAY, THERE WAS RAIN DRIPPING DOWN THE CHIMNEY INTO OUR FIREPLACE. WE WERE TOLD THAT IT COULD BE THE CAULKING AROUND THE CHIMNEY STACK OR THE RAIN CAP NEEDED REPLACING.
EVERYONE WE CONTACTED SAID THEY WOULD COME OUT ON A NICE DAY BUT THERE WAS NO SHOW FROM OUR ROOFER OR THE COMPANY WHO INSTALLED OUR FURNACE AND A THIRD PERSON WHO ASKED US TO CALL TO REMIND HIM.
FROM A CHANCE MEETING AT COSTCO WE FOUND THAT DEREK OWNS A ROOFING SERVICE AND WE EXPLAINED THAT WE COULDN'T GET ANYONE TO REPAIR THIS.
DEREK ASKED THAT WE EMAIL HIM AND HE WOULD COME OUT ONE DAY.
"HAPPY VALETINE'S DAY" HE SAID (SOMETHING MY HUSBAND FORGOT TO SAY) WHEN HE CALLED TO LET US KNOW THAT HE WAS GOING TO PICK UP 3 SIZES OF RAIN CAPS AND WOULD BE THERE SHORTLY. HOLY MACKERAL.
THERE WAS SOME SNOW ON THE ROOF SO WE WERE HESITANT FOR HIM TO GO UP BUT UP HE RAKED THE SNOW OFF AND UP HE WENT AND THE RAIN CAP WAS REPLACED AND THE STACK WAS ALL CAULKED. HE TOLD US THE RAIN CAP WAS BROKEN AND ALSO THERE WAS HARDLY ANY CAULKING SO HE RESEALED THE BASE.
DEREK IS ABSOLUTELY ONE OF THE NICEST AND MOST KNOWLEDGEABLE PEOPLE THAT YOU COULD MEET AND WE ARE JUST THRILLED WITH HOW HE REPAIRED OUR PROBLEM AND ALSO GAVE US A YEAR'S WARRANTY.
- Company Response
Thank you for taking the time to write your review.
It's was pleasure to meet you both at Costco
and to assist you with your roof.