We recently were experiencing a severe water leak from our roof during heavy rain and needed a quick response and repair.
As Accountable Roofing had installed new shingles and gutters for us 7 yrs ago I called their number. No answer and as I thought the owner may be on winter vacation, did not leave a voice message.
An hour later the owner Derek saw the missed call and returned my call. I informed him of our leakage from an unknown source and he said he would be over within the hour.
He arrived and did a quick roof inspection and found several holes in the gutter liner caused by raccoons. He left to get equipment and repair material and was quickly back on site.
He worked in heavy rain for several hours to stop the leaks and repair the damage.
A truly unexpected outstanding level of commitment to providing service.
- Approximate cost of services:
- Company Response
Thank you very much for your review.
I was happy to come out to take care of this emergency for you.
Raccoons can really cause substantial damage to EPDM hidden gutter systems.
It is wise to trim any branches that could provide access to your roofing system.
Thank again Bruce for your review