We were extremely pleased with the service provided by Harding - The Fire Place Ltd. The sales rep showed us various models in their showroom, even lighting them up on a very warm summer day so we could see the effect. He was not at all pushy and listened to our needs. We opted for a higher end model due to the size and style of our existing fireplace and mantle, but not because of the sales rep. The installers were extremely professional and personable. It is an extremely complex installation involving gas fitting, chimney liners, going up on the roof and down in the basement. They remained cordial throughout and left everything clean and tidy. Cindy in admin promptly helped us with some aftersales adjustments (some accent fittings that were missing). All was done very quickly and professionally, and just in time for the cold fall days!