Mini Move Calgary

I had to book my move very last minute and they were able to accommodate me with no hesitation. Operator at the office was great and explained all details before hand. When the movers arrived they explained the contract to me. Asked me to see the place prior to start moving so they get familiar with the stuff. They started and loaded in one hour got to my place and unloaded so quick! My move was done in 3 hours for a large 1 bedroom. John and his crew were very efficient, friendly, and experienced.
I will definitely hire them next time (hopefully not for a while) and will recommend them to all!

Just had the worst experience with the administration of this moving company.
Called a few companies looking for a good price for REAL piano movers. The person on the phone here assured me they had the equipment and then told me that if I scheduled a move that it would be a flat fee of 350.00. She then told me that if the movers were already out that day for another move I could 'tack' on my piano move after they were done and save around 150.00. She then explained how that was possible. I decided to go with this company on that basis.

In the end the movers were very late (and I took part of the afternoon off to be there). This is understandable though, as it's hard to predict how long a home move will take. They did not have the right equipment. There were a few times when I thought the piano was going to fall over. I ended up being charged more than 350.00 and when I questioned it was asked to speak to the office manager - Miranda. She proceeded to tell me how wrong I was in everything I was saying (when she let me actually talk). Continued to talk over me until I just stopped talking to her. I called the office the next day and was directed to her again. The conversation was just a repeat of the previous day and she refused completely to listen and spoke over me the whole time.

There appears to be a serious disconnect between what their front end people commit to on the phone and what they actually do/charge. Customer Service is most definitely not this company's strong point. If they want to remain in business it might be a good idea to invest in some training in this area.

As the movers can attest, I will be needing a moving company - both for house contents and to re-move the piano into its permanent place, but I will not be calling this company. I will also ensure anyone I know who needs movers will avoid this company as well. This is unfortunate, as it will impact the independent movers that do the actual moving.

Update: was left a voice mail by Miranda to call her supervisor - John Anthony as she didn't think I felt the situation was 'resolved'. I phoned him 3 times, left 2 voice messages and have yet to receive a call back.

MiniMove bailed me out of a tough situation. I had booked a move with another company who showed up and then informed me there wasn't anywhere for them to park (we did live in a busy area of town). They suggested they could come back after the weekend with smaller trucks. We were left sitting there with boxes piled high, everything dismantled, wondering what we were going to do. I thought I would call around to see if anyone else could accommodate us short notice. It was a holiday day (Nov 11) and many places weren't even open.

I called MiniMove (who had someone available to answer my call) and they were fantastic! I told my story to the person who answered the phone and she told me she should be able to get someone out to us that afternoon. They showed up, were completely professional, fast ... our entire move only took 3.5 hours from one house to another. I just can't say enough good things about my experience. They laid down protection on the floors, moved everything properly ... totally professional.

I had actually used MiniMove before to move some things to storage (also a great experience), but for my larger move I thought I would contact a larger moving company. WHAT A MISTAKE. I should have stuck with MiniMove and will contact them in the future when I need moving assistance. A+++ all the way!

They showed up late. They charged us from earlier then they showed up. They did work hard but they didn't bring proper tools and weren't very efficient with their work.