Dirt Dragger Ltd.

Formerly Ideal Interior Care Ltd.
Carpet & Rug Cleaning & Repairing
Toronto ON M3C 1A1
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Richmond Hill  >  Dirt Dragger Ltd.  >  Dishonest Owner who provides poor service
Discerning C.
Discerning C.
9 reviews Toronto, ON
0/10

Dishonest Owner who provides poor service

When I called Mohammad to clean our carpets, I clearly told him we had a brownout issue the last time our carpets were cleaned. It was nothing the previous company did wrong but rather a problem with our carpet fibers/underpad. Well, when Mohammad cleaned our carpets, he ended up with the same brownout issue on our stairs. He did come back to try to fix it, but constantly blamed the brownout problem on the previous company, which I found annoying. He should have altered his cleaning method given that I had warned him about the brownout issue. In the end, Mohammad had to return 3 times to resolve the brownout. But the reason I won't ever hire him again or recommend him to anyone is his dishonesty. He tried to sell me a used Dyson vacuum. I tried it, liked it and said I would buy it but asked him for the attachments. He took the vacuum and said he would return it when he found the attachments. He promised not to sell the vacuum to anyone else in the meantime. A week later, when I asked him if he had found the attachments, he said no. I said I would buy the vacuum anyway. Then, he says it's no longer available and he has moved to Windsor! If he changed his mind about selling the vacuum or, more likely, got a better price for it, have the decency to tell me the truth. From the recent reviews on here, he's still operating his business in Toronto so he must still be here. Don't trust this guy!

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Company Response

Dear(customer's name),
Thank you for your feedback. We are happy that we were able to help resolve the issue of the brownout in your carpet.
It was a tough stain for sure but our commitment to quality and doing our job right made this possible.

Also Vacuum was sold without the attachment, you said the vacuum was not worth buying without the attachment , that's the reason we sold it.
We would really like to sold to our customer as we use it for 10 time and selling 600+tax vacuum for 275

Also we have one location open in Windsor too you can check online ( we don't need to lie about it )

We are glade that Mohamad was able to resolve the issue. Always trying to improve the quality of service and your experience with our company.

We appreciate your business

Thank you.