Dirt Dragger Ltd.

Formerly Ideal Interior Care Ltd.
Carpet & Rug Cleaning & Repairing
Toronto ON M3C 1A1
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96%

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Reviews by rating (past 12 months)
Best of the Best '22 
Best of Award '22 winner 4 timesBest of the Best '22 Best of Award '22winner 4 times

Reviews for Dirt Dragger Ltd.

Average customer rating:
9.8 10 (110 reviews)

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raccoonguy82
raccoonguy82
1 review Toronto, ON
10/10

Great job on my carpets!

I had a very good experience starting with booking the appointment. The communication was very good throughout with updates via text.

My carpets were cleaned efficiently and look great.

Will definitely use again next time

Approximate cost of services:
$200.00
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Company Response

We appreciate your business and thank you for great review !

Samuel in Toronto
Samuel in Toronto
0 reviews Toronto, ON
10/10

Condo bedrooms carpet cleaning

Excellent service from Mohamad in cleaning the pretty badly stained carpets in the 2 bedrooms of my condo. Booking was easy and quotes are straightforward with no hidden fees. Arrived on time and did a very thorough job. My carpets looks brand new now (see pics!). Excellent communication and respectful throughout, and even wiped down my hallway after the job is done. Would 100% recommend.

Approximate cost of services:
$180.00
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Company Response

Thank you for your friend and yours business.
Thank you for great review!
Greatly appreciate!

Brad
Brad
5 reviews Whitby, ON
10/10

Such professionalism and efficiency.

I contacted Dirt Dragger for support cleaning my stairs, hallway and 1 room. Within a few hours I had a detailed service quote and links to information. 2 days later and the job was completed perfectly. Such professionalism and efficiency.

Approximate cost of services:
$240.00
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Company Response

We appreciate your business !
Thank you.

Ali in Toronto
Ali in Toronto
15 reviews Oshawa, ON
10/10

Very helpful and reliable service

We needed my carpets cleaned before a sale and Kamran was very friendly, timely and helpful with the service. We needed 4 bedrooms plus our hallway done and his price was also fair. We would recommend him in a heartbeat.

Approximate cost of services:
$300.00
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Company Response

We appreciate your business

Thank you.

marina from Scarborough
marina from Scarborough
2 reviews Toronto, ON
10/10

Move out carpets steam cleaning

Scoop or work: 2 storey town house fully carpeted wth lots of stairs, sofa set and the tiles in the kitchen. Town house was rented out for 3 years and was in horrible condition. Carpets were stained and dirty. Mohammad did a terrific job in bringing the carpets and furniture to life, absolutely thrilled with the results. Very reasonable quote and quality work done.

Approximate cost of services:
$900.00
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Company Response

We appreciate your business
Thank you.

Kyo in Toronto
Kyo in Toronto
0 reviews Toronto, ON
1/10

Its what you do when things don't go according to plan

We hired Dirt Dragger based on great reviews on HomeStars and on his first visit, Mohamad was very friendly, professional and performed the cleaning on our Minotti sofa. We had stressed the fact that this was an expensive sofa that we cared for diligently since buying it. Unfortunately, the next day when the cleaning solution had dried, we had brown stain residue over every piece of the sofa and cushions. Mohamad returned and used a rinsing agent to try and remove the stains but the next day the stains remained. Mohamad kept blaming the stains on 'possible agents we had used to upkeep or clean the sofa' but at the end of the day, it was because the sofa material contained viscose and the cleaning solution Mohamad had used reacts adversley to viscose. As Mohamad stated he had no other ways to remove the stain, we had to employ a substantially more expensive firm to remove the stain (which they did successfully). I had asked Mohamad for a refund of our fee and he seemed agreeable to this, asking for an email address to send the refund to. However, he went silent, ignoring multiple subsequent emails which seem to show his true colors when it comes to customer service. He says all the right things and if nothing goes wrong there's no problem. But be wary as if something does go wrong, he talks a good talk but at the end of the day fails to live up to his self proclaimed standards on customer service. I truly believe it's what a company does in the 1-5% times something goes wrong that truly defines their trustworthiness and reputation. I would've given 3 stars for effort on his part if he hadn't gone silent.

Approximate cost of services:
$250.00
1 of 2 people found this review helpful.
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Company Response

Sorry for delay in replying.
In due of Christmas and new year there has been high wave of customer base and existing due orders so we couldn’t revert back.

Beginning with; the first issue- the stains were a cause of your previous spot cleaning which had led to excess of soap foam on the couch.
Right away Muhammad showed you the foam dispensing from the residue of previous cleaning.Also to be precise no company guarantees complete stain removal .
Moving forward we look up to satisfying our customers and thus he proposed you to come the next day for additional service despite of your negligence .
The next day he cleaned it thoroughly,thought it was not his fault or his part to be performed.The second cleaning did make a difference .

While he was about to leave, despite of acknowledging him you tried to intimidate him by blocking his way and treated him abusively and violated his rights as an employee.He had the right of refusing to do the job but still he was very patient with you throughout .

Thereafter, rather than requesting you claimed in agitation to Muhammad for a refund in order to get your couches cleaned by another company to which he agreed in order to resolve the issue .
He requested you to send the invoice of the service that you’d be outsourcing and he promised to compensate you back in full.

Thought after several requests to send an invoice we couldn’t avail any respond from your end and thus we documented the work and closed the file.

Our company served you and compensated with another service the very next day despite of no fault from our side although Muhammad spend hours resolving your issue whereas the work order clearly describes no guarantee for stain removal to which you read and approved .Still to maintain customer relations we are ready to compensate to you once you send us an invoice.

Although you not submitting an invoice proves that when Muhammad came for the second service the stain removal issue was resolved and you haven’t had called another company to do the sevice.

House Calls Renovation Advisors
House Calls Renovation Advisors
3 reviews Toronto, ON
10/10

Couch cleaning

Thanks to Dirt Dragger for yesterday's visit to bring both of our white, 6 year old Barrymore sofas back to almost pristine condition. Just waiting for them to dry a little further before we start using them again.

Approximate cost of services:
$200.00
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Company Response

We appreciate your business,

Thank You.

Private User
Private User
Private User reviews Hamilton, ON
10/10

Sofa like new!

My light-coloured fabric sofa is eight years old, and we live with two messy kids and a dog. I almost got rid of the sofa before I decided to give it a chance with Dirt Dragger. And, the sofa is now like new! Service was fast and efficient. Highly recommended!

Approximate cost of services:
$300.00
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Company Response

We appreciate your business !

Thank you.

Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet cleaning

Dirt dragger was honest, easy to work with and provided timely communication. The quality of the work was also very good. WE Would happily hire again and recommend them! Thanks

Approximate cost of services:
$140.00
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Company Response

We appreciate your business !

Thank you for great review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Carpet cleaning

I was able to book my appointment within a day, awesome and quick job (finished within an hour)! Highly recommend for carpet cleaning. Mohamed is nice and easy to work with.

Approximate cost of services:
$120.00
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Company Response

We appreciate your business !
Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dirt Dragger Ltd.

Dirt Dragger LTD has been offering Carpet and Rug Cleaning Services for the past 20 years. Owner/Operator performs the work with no sub contracting.

We offer residential/commercial carpet cleaning services where we will steam clean, deodorize and disinfect all of your carpets.

Oriental/Area Rug Cleaning: Persian Rugs, Wool, Cotton and synthetic in plant cleaning oriental/area rugs steam cleaned. On premises

Construction Cleaning: Hardwood Washing

Upholstery Cleaning: Natural and synthetic fabrics on sofas, loveseats, dining & kitchen chairs, headboards, patio furniture, etc. Steam cleaned, disinfected and deodorized.

Pet Stain / Heavy Stain Removal: A large variety of stain lifters, degreasers and concentrated solutions are available to treat pet stains, high traffic areas, food & beverage stains, etc.

100 % Customer Satisfaction. If you are not satisfied with our cleaning results after the first 15 minutes we will stop and not continue at your request.

We provide a complete line of specialty cleaning and restoration services to the residential and commercial markets in Toronto, Mississauga, Brampton, Milton, Burlington, Hamilton, Maple, Richmond Hill, Markham, Scarborough, Pickering, Ajax, Whitby, Oshawa, and surrounding areas.

CATEGORIES
Carpet & Rug Cleaning & Repairing and Drapery & Upholstery Cleaning
SERVICES
Carpet Cleaning Oriental Rug Cleaning Persian Rugs, Wool Construction Cleaning Upholstery Cleaning Sofas, loveseats, dining & Kitchen chairs, headboards, Patio furniture Pet Stain / Heavy Stain Removal Scotchgard Tile and grout cleaning
SPECIALITIES
Specializing in residential carpet cleaning and commercial carpet cleaning
WEBSITE
http://dirtdragger.com/
PAYMENT METHOD
Visa, Mastercard, Cash, Cheques
LIABILITY INSURANCE
Yes
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