Drips & Drains Plumbing And Heating Ltd.

Do not use this company unless you want incompetent plumbers that put your families life at risk.

We have a gas boiler and 2 of our zones were not working. Our regular plumber was unable to come when we needed, so we tried out Drips and Drains. Never again.

While the specific issue was resolved (pump part was broken and needed replacing), our entire experience was horrible. Firstly, the junior plumber did not appear to know what he was doing and took over 7 hours to perform the job. Our suspicions were confirmed following the job when we started to smell an off smell coming from our crawl space where the gas boiler is. We immediately called Fortis BC who confirmed we had a gas leak from our gas boiler. We had such little trust in Drips & Drains that we called another plumber at emergency on-call rates to come fix. His professional opinion was that following the job there were no checks following adjustments to gas piping - he also said piping doesn't just slowly turn into a leak over time. This was a serious health risk for our family.

In addition, we then had extreme noise from our gas boiler and air in the baseboards to the point that it was waking us up in the middle of the night. We had no issues like this previously. The owner then came to resolve after feeling bad about the gas leak, but unfortunately he still did not fix the issue. After another unhappy call to demand this be fixed, I was told that he did all he could and it was because my gas boiler was old and I would need a $2k repair job to fix. I immediately called my regular plumber who came and fixed it in less than 30 minutes.

I can appreciate sometimes junior people are on jobs, with systems they aren't familiar with, and they can make mistakes or take longer. But when the owner takes no ownership and is incompetent, I have to write a review and ensure other people don't make the same mistake by trusting this company.

I have used this company before and always been very satisfied but this time the repair was very simple, the fellow was only in the house 10 min and the bill for his time was $180. Apparently this covers the first hour so on other calls I didn't question the bill as the problem was more complex and they were in the house for almost the hour. This visit seemed ridiculous for 10 min plus a small part total $225.

Ben and his team at Drips and Drains helped us replumb our aging townhouse in Vancouver. They came highly recommended from a neighbor who called them in to fix another plumber's poor work.

From start to finish, Ben, his office staff, and his excellent crew of plumbers hit that perfect balance between providing top notch, highly professional service, while still retaining that helpful, friendly can-do attitude of a small, family run local business (which they are).

It's the small details that count. The job site was always left clean afterwards, and little details like securing a wobbly drain pipe and putting seismic strapping around a hot water tank, were thoughtfully recommended. All work and invoicing was honest, and Ben and his crew took the time to explain and communicate all work that was taking place.

I highly recommend Ben and his team for all your plumbing services and would definitely call Drips and Drains again for future work.