Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

The Home Depot

Building Supplies and Hardware
Toronto ON M1B 5N6
Write a Review
Write a Review

Recommended Professionals

81%(1 reviews)
98%(11 reviews)
99%(54 reviews)
81%(1 reviews)
98%(11 reviews)
99%(54 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

33%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Home Depot

Average customer rating:
4.5 10 (2 reviews)

Sort by

Private User
Private User
Private User reviews Scarborough, ON
9/10

Kitchen Renovation

It was good service. I got what I expected and the workers were nice and friendly. They simply did their job and were very helpful to our questions. Excellent, would recommend.

Approximate cost of services:
$100.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON

First Review

0/10

Worst Customer Service and Dishonest

Home Depot has the worst customer service I have ever experienced.

Dec 18-15 I went online, saw laminate flooring inventory at the Morningside Store (60 Grand Marshall Dr, Scarborough). I placed the online order, paying for it with my credit card, then drove from west Oakville to east Scarborough to pick it up. When I got to the store, after much waiting and speaking with numerous people, they said there was no stock. I then ordered and paid for $1900 of flooring that they said was 2 week delivery.

Jan 15-16 I phone store to ask for delivery date. After numerous calls, much hassle, call redirects, holds & delays I get a person in flooring that says they have contacted the distribution centre and he told me that the product would be delivered around noon on Jan 16-16.

Jan 16-16 there was no delivery and nor a phone call. Around 6pm I called the store and inquired about the delivery? Again after numerous calls, much hassle, call redirects, holds & delays they said they didn't know, but would look into it and call me. I have not yet received a call.

Jan 17-16 I called the store again and inquired about the delivery? Again after numerous calls, much hassle, call redirects, holds & delays they said they didn't know, but would look into it and call me. I have not yet received a call.

Jan 18-16 I called the store again and inquired about the delivery? Again after numerous calls, much hassle, call redirects, holds & delays they said they didn't know, but would look into it and call me. I have not yet received a call.

Jan 18-16 called the distribution centre and inquired about the delivery? After much hassle, call redirects, holds & delays they said the flooring had not yet arrived at the distribution centre and that they had informed by email 3 people at the store.
I asked to speak to a manager and explained the situation and asked why would the people at the store intentionally not tell me the truth. I asked him when I could expect a delivery and he said he would look into it and call me. I have not yet received a call.

Jan 19-16 I called Home Depot head office and explained the situation to a man in customer service. He called the store. He nor they know when I might see flooring. He said he will call back with an answer.

All I want is an answer and honesty.
So far I have not had neither Home Depot.

Approximate cost of services:
$1,900.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Building Supplies and Hardware pros in Toronto?