On Side Restoration Services Ltd.

our basement flooded suddenly due to an underground spring we have running underneath our house. I found the workers were pretty quick and did a good job. We had to contact different people for the different jobs we needed to get done..drywall, cleanup etc. Sometimes I found that it was a little hard to get a hold of people to set up appointments for them to come over, but when you did speak to anyone they were always friendly and helpful.

Our 30 gallon fish tank exploded and the damage it caused was extensive. Walls,downstairs ceiling, floors, both up and down stairs.etc. Huge! Onside came in immediately and started the cleanup with huge dehumidifiers and wet dry vacuums. They looked after getting the service people in that had to re floor, receiling, paint and any number of things. For me it was just one phone call and then no worries. Absolutely a good experience.

We used on-side to assist with restoration after some water damage in our kitchen. I'm very happy with the work now that it's been completed, but it took quite awhile to finally get it done - four different crews came by to review the damage and we had to chase them each time with multiple follow up phone calls to get a response. This was annoying and we would have chosen a different company if our insurer had not recommended them. I don't know if this is just an issue that needs to be sorted out from their central office as they sent the wrong crew several times and the first two crews that showed up were convinced they were there to inspect a bathroom. They even sent a supervisor one time who had no idea about water damage or remediation and took some pictures and left (we never heard from him again). This really bothered us as each time we had to arrange for someone to take time off work and be home for the crew to come by. So they get about a '2' in that area but once the work was (finally!) completed, we were very happy with it and I give them a 4 there, so about a 3 in overall satisfaction. I wouldn't recommend them to my mother as the job took way too long to complete bc of the wrong crews being sent out repeatedly (with about a week going by in between each appointment) - so the repair took about a month too long and our kitchen ceiling was cut open and covered in plastic the whole time. Plus we were worried about mold issues bc it was water damage, and we didn't need that extra stress.

These guys do anything and everything to pad their bill. A small water leak turned into a 2 month project where everything and anything gets ripped up so they can add the cost of repairing it to their bill. Have a small leak in your bathroom? Think it should be a small job? Maybe so, but don't call these guys. They will gut your bathroom and then gut your bedroom just for good measure. The best part is that they are keen to rip it up, but not so keen to fix it. Projects will drag on and on and you will spend most of your time harassing them to finish the job. These guys are anything but "on side". Stay far, far away.

Insurance Claim from damage from the big storm that hit Big Valley Jamboree 2 summers ago. It ended up that 2 different companies worked on my roof due to an unfortuante accident by the first contractor. The work was completed to my satisfaction, although I figured new flashing should have been put on instead of using the old stuff.

Basement flooded during extremely heavy rain fall. Came in and removed all damp articles for drying and cleaning, lifted carpets and dried with dryers, return all items recoverable and ressecured company. very professional staff and coutreous. Very satisfied with service completed

on sides restoration kept us informed as to what to expect by experienced office staff completed the work quickly and the eves were installed very soon afterwards both jobs were done to our satisfaction and i would recommend there company.

Although we didn't have to pay for the restoration, which was paid by the insurance company. On Side came in a did a wonderful job of drying out the whole basement, which was in carpet and replaced it as well. Staff coming in to do the job was very professional and quick. They came everyday to check up on the status of the drying and also give us updates often of when the job would be done.

One of the sprinkler heads burst in one of the suites at our apartment building. So much water that the whole apartment was flooded at least 6 inches up the wall. Water flooded down to the unit below and next door too. We called On Side to do the restoration and because it was under an insurance claim, they seemed to be incredibly slow to get everything done--from the carpet restoration to the dry wall repair. I had to keep calling the project manager to pester and prod him about when things would be done so the tenant could move back in. It took over 6 weeks for things to be completed to a level where the tenant could return, which seemed too long to me. Lots of days when nobody would be working on the restoration at all.

There are too many things to list that have made a bad experience (water damage incident) even worse. Promising things that never materialized (storage pod), kitchen cabinets (2) that took 3 1/2 months to be made and installed, completing cleaning on the main floor before any install work took place etc etc. However our major disappointment with this company was claiming that they completed basement work that they did not do and their unwillingness to resolve this directly. We have completed many major renovation projects and when compared to those this company (who are probably good at cleaning up after an incident) certainly don't measure up, from our experience, for anything more complex.