On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
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Fire & Water Damage Restoration
On Side Restoration Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.1 10 (259 reviews)

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Peter in Toronto
Peter in Toronto
1 review Victoria, BC
8/10

Bathroom restoration

We had a flood in our bathroom which leaked into the basement. ONSIDE handled the repairs, and did a great job. They took away the damaged items and made our basement and bathroom like new again! Our insurance covered the costs. Thanks!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for leaving a review of our company Peter! - On Side Restoration

Ritu
Ritu
1 review Calgary, AB
10/10

Basement flood from hot water tank

Our hot water tank leaked and flooded most of our basement. Fortunately only the carpet and baseboards got damaged. We filed an insurance claim and OnSide came immediately to remove carpet and baseboards and dry out the basement. Also the Project Manager came to my house to assess the damage. Once the scope was defined, it was great working with OnSide staff. They are friendly, helpful and efficient. The girls that packed and unpacked our stuff were very organized and thorough. I knew the exact schedule of who and when they would be at my house. I just gave them our house code to come and go and it worked out great. They performed the work let their schedule. Some of our furniture did get damaged however they replaced everything without hassle. Also I was impressed that they performed an onsite safety assessment and taped it to the wall for all workers to see. Very professional!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your words Rita. We are so glad that you had such a great customer experience. - On Side Restoration

Private User
Private User
Private User reviews Abbotsford, BC
10/10

Sewer Back-up

Unfortunately, we had a sewer back-up in the home that we recently moved in to. There was extensive damage done to the flooring in our master bedroom, en suite, walk-in closet and powder room as well as damage in our basement and the ceiling had to be replaced. On-side was prompt in coming out to our home, assessing the situation, pulling out the damaged flooring, drying things out and getting the repairs done. The communication was good, the repairs were completed in a timely fashion, and we are very happy with the work they did. The company was courteous and, Kevin, the project manager was great to work with. We hope that you will not need their services, but should you ever find yourself in this situation, we would highly recommend On-Side.

Approximate cost of services:
$24,000.00
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Company Response

Sewer backup! Not nice - but we were so glad to be able to help you out in your time of need. Thank you for leaving such a great review. - On Side Customer Service

Jason in Langley
Jason in Langley
1 review Langley, BC
8/10

Kitchen/family room restoration

Mike Kells and his crew were very professional and respectfull with the restoration process. The damage to our main floor was quite extensive and the On Side crew and sub trades did a great job bring the house back to normal. Thank you for a job well done!

Approximate cost of services:
$35,000.00
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Company Response

We appreciate your words. Thank you for leaving us such a nice review of our company. - On Side Restoration

Wendy in Toronto
Wendy in Toronto
1 review , BC
10/10

New hardwood flooring

We had major damage to our hardwood floors so we had On-side take care of the renovation and I am very pleased with the outcome. They were friendly and knowledgable and addressed any concerns quickly. All in all I would recommend them to my friends and family.

Approximate cost of services:
$9,500.00
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Company Response

Hello Wendy in Toronto. Thank you for your kind words. It was our pleasure to serve you. - On Side Restoration

Kay in Grande Prairie
Kay in Grande Prairie
1 review Grande Prairie, AB
10/10

Bathroom/Kitchen ceiling Reno.

Our insurance adjuster recommended Kim and the On Side crew to do our Reno, I'm glad she did. They were a pleasure to work with and kept me in the loop. They were very considerate since I had a toddler and infant.
Fast, friendly and efficient!

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for your kind comments Kay! Have a wonderful weekend.

Cora Reyes in
Cora Reyes in
1 review Surrey, BC
10/10

1st Floor Restoration due to flood incident

We are very happy with the high quality of workmanship of On Side
Restoration Services to restore the 1st floor of our house. The staff and sub-trades did the restoration job in a very professional, acceptable and proficient manner.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your kind words Ms. Reyes. We are very pleased that On Side performed to your expectations.

jrgreen86 in
jrgreen86 in
1 review Coquitlam, BC
8/10

water damage

We had water damage due to a leaky roof. We called our insurance company and they called onside. We were very happy with their work, our only complaint was that sometimes we didn't get much notice when a worker was going to come to the house.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for your comments regarding your experience with On Side. We've noted your concern regarding having more advanced notice when workers are to arrive at your home to do work. Thank you again.

Private User
Private User
Private User reviews Vancouver, BC
8/10

Water damage to hardwood floors

Our hardwood floors had to be replaced. The process was set in place by Onside Restoration and the work was done quickly and efficiently. We were very please with the results.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for your positive review. On Side appreciates your comments.

Leanne in Vancouver
Leanne in Vancouver
1 review Langley Township, BC
10/10

garage

I unfortunately backed into our house/garage and did some bad damage. Our insurance immediately sent out an adjuster who then sent out the contractor who then sent out the workers to shore the garage and make it safe for us then the final work soon followed. Excellent work.

Approximate cost of services:
$0.00
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Company Response

We're glad to hear about your very positive experience. Thank you for sharing your review on HomeStars.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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