On Side Restoration Services Ltd.

On Side is one of the worst companies I have ever had the misfortune of dealing with. They cleared my home after it a house fire. They also listed and valued the home contents for insurance purposes, and stored the contents they deemed salvageable. In every possible instance, there were major problems that were so outrageous that they managed to be the worst part of what was already a very difficult situation (that is, my house burned down, and the worst part was dealing with On Side). First, they ignored many of my instructions about what was to be thrown away and what was to be kept. For example, they disposed of priceless heirlooms and kept a useless dryer from the 1970's, and other junk I had said should not be kept or restored. Then, they tried to charge 14'000$ for their service, which seems to me a massive over-valuation, since renting a dumpster would have cost about $1000. Not to mention, they had done the job poorly. Finally, they charged $500 a month for storing the useless junk they had kept (despite my instructions to the contrary), even though a storage place in the same area (NE Calgary) costs about $100 per month. When I objected, they threatened to throw away my things. When I then went to pick up my things, even though I didn't yet have a permanent home to put them in, they tried to charge me to throw out the things I didn't want to keep (which they should have done as part of the original service). The whole experience was horrendous. I feel sorry for anyone who has to deal with them.