Leisure Pools Of Toronto

We had a fantastic overall experience with Leisure Pools Toronto from the time of signing the contract to jumping into the pool. It was a large project with a series of phases/steps and I have to say that each of the individuals throughout the project was very professional, helpful and a pleasure to deal with. Melody was great with guiding us from the beginning and offering great advice with pool selection and backyard design, which turned out simply amazing. We've dealt with all three brothers with Alex managing the construction. I have nothing but great things to say about them. Professional, reasonable, flexible and basically really nice people to deal with. The same goes for the guys who did the "heavy lifting" once the pool was in, John and Josh. Great guys with a great work ethic and quality workmanship.
No, things did not go according to original schedule but that should be expected on a project like this. Last summer we saw a lot of rainfall, which pushed everything back. City permits took longer than expected, unexpected things like discovering you have shale rock in your backyard. We also changed some design items and added some things (I highly recommend an outdoor shower near the pool....and a sheer descent waterfall or two). Our view was that we don't care if we lose a two or three weeks of swimming that summer. We'll be using the pool for years and we wanted to make sure great as we could possibly make it. And it is.
We felt that communication was great. We were in contact with Alex, Melody as needed and John and Josh daily. The thing to keep in mind is that every backyard/project is different and although everyone from LPT is very experienced and knows what they are doing, it's up to the customer to communicate as clearly as possible what they want and what their vision is. We did that and we also asked for advice when we didn't know which option to go with. There are lots of decisions that have to be made and for us it was a collaborative process, which worked very well.
We couldn't be happier with how our backyard turned out and we look forward to many staycations here. A big thank you to the whole LPT team, we highly recommend them.

This company does not have the right tools or know how to service the customers.

My experience it's like talking to an eight year old. Custumer is always first they need to hire the right people

Does not follow Healy and safety act dangerous working conditions.

Be careful I don't recommend this company

Pros:
- communication with Art, Alex and Martin was very smooth
- flexible with requirements/changes in design/material
- able to handle highly complex
- experienced enough to handle just about anything
- knowledgeable in every area of pools and landscaping
- very good at providing options and advice in difficult situations
- family run business (Art, Alex and Martin Simpatico) with direct contact

Cons:
- they don't write a lot of stuff down so sometimes will ask the same
question twice
- could be more proactive with communication, sometimes call last minute for decisions but paired with their flexibility for customer changes I had no issue with this

Summary:
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Art, Alex and Martin and every one of their guys were a pleasure to deal with. They were friendly and courteous and respected the decision making authority of both husband and wife (this can be a rare thing, even still today). Art's sales visit was very friendly and honest. Alex did the digging, prep and install and he and his crew were friendly, skilled and professional. Our job wasn't easy in any way (difficult access, sloped yard requiring retaining wall, complicated install with existing cement pool removal), but Alex and crew took it all in stride. One of his crew, Dax (sp?) mentioned that it was "fun" that it was so out of the ordinary. We definitely threw them a curve ball but they hit it out of the park.

Leisure Pools was recommended to us as an installer of fiberglass pools by a fiberglass pool dealer. We contacted them and other installers of fiberglass pools. The price Art quoted us was a reasonable quote given the other quotes we got. Our backyard had a previously filled in 30 year old cement pool ... the super solid kind. When we told this to the companies quoting us one said "no way, you remove that pool first then I will install" and the other sounded like they would do it but it would be a huge deal and probably cost a ton. Art for Leisure Pools made it seem like it was no big deal, a hassle sure, but just somewhat more work. Naturally we were skeptical but he seemed like he was being honest. Before digging they had to build a retaining wall in order to level our yard. The wall is very solid and looks fantastic, we have had many compliments from neighbours. When Alex came to dig he ran into the cement pool pretty early and despite having to remove much of the existing pool came through on his original timeline. The installation was performed very smoothly with a huge crane lifting the pool over our house. The finishing landscaping touches were carried out with the same attention to detail and flexibility of all the other parts of the job.

They were very friendly with and accommodating of our small children which was a big plus especially from a safety perspective.

I would not hesitate to recommend Leisure Pools to anyone friend or family.