DONT HIRE THIS COMPANY! Pro-Star assisted with a sewer backup and my experience dealing with them was nothing short of horrendous. The company augered the line and used a camera to determine the issue. I was told that there was a bit of a sag in the pipe and that was causing the problem. I was told the pipe would also need a power flush and when I asked the Tech Darcy for the cost, he told me it would be approx. $700.00. I asked him if that was a decent price and his response was, well some guys are charging $1,500 for a flush. The cost for the auger, camera, 1 year membership, dispatch fee and flush came to $1584.72. The membership provided me with a 10% discount and offered some additional benefits. I paid in full and booked the flush thinking that was a fair price only to find out later that day another company, who is very reputable, would have charged me $295.00 for the flush. I also found out that had I called them to begin with, their emergency after hours charge for the sewer backup would have been half the price of Pro-Star. I wasnt happy to find that out however had agreed to the price and the service provided by Pro-Star. I called the next day and explained the situation to Brian. I asked if they would match the price for the flush. He said they would not match it as they have better and more expensive equipment than the other company. He then went on to say some very negative things about the company I decided to hire for the flush. He agreed to cancel the appointment and refunded my credit card. I had to call two additional times to get my refund and it took much longer than what it should have. The other company came a week after Pro-Star was here. They showed me on the camera that there was already water and debris backing up in the line. So, Pro-Star never augered the line far enough. This definitely shouldnt have been happening so soon. The sewer backup also wasnt due to a minor sag in the pipe, there is a bit of angle that was causing the problem. I decided to cancel the 1 year membership and Brian said that he would do it however they would charge me back the 10% discount that was originally applied for the service. When I asked if they would waive that considering the negative experience I had he refused. Said they needed to charge that in order to make a profit. I told him that if they werent willing to do something for me I would share my experience an put a google review online. Brian then started yelling, told me if I gave them a bad review he would have his lawyer contact me with a cease and desist order and sue me for slander. He said the conversation was being recorded. I have every right to let others know of my experience. He then went on to say that I was acting like a child and that he would find out where I worked and give me a bad google review. Seriously, what kind of a business owners treats people like this. I have never experienced unprofessionalism to this magnitude and to threaten me is beyond unacceptable. I had someone in the house at the time who overheard the entire conversation because I had Brian on speakerphone. I posted the google review and he responded to it with false accusations. He said he has me recorded threatening his staff and being very hostile, which is not the case. I responded to his accusations stating they were not true, that I called the police and was reporting him to the BBB. After that the review was removed, however I have snapshots of everything he posted. I will be posting another google review and will contact google to ensure my review is not removed.
