Great Customer Service from the repair tech!
We had such a great experience with Jacob, the repair guy who came to fix the retractable screen. He was prompt, very aware of the covid safety protocols, and really professional. He took the time to get the new install absolutely perfect. He even checked the other screen and door to make sure it was performing well. He made some tweaks on all of our doors and they perform just like new. Jacob even called to follow-up to make sure that we were happy. We like the Andersen doors, but it's the follow up service from Jacob that really sets this company apart.
(The service was no charge, but HomeStars required a cost)
- Approximate cost of services:
- $10.00
- Company Response
Thomas, we're delighted to hear that Jacob took such wonderful care of you and your home and got your screens back to tip top shape. Thank you and never hesitate to call if you need anything - we're always here for you!