Renewal by Andersen window was installed 2 years ago, this fall is my 1st time clean it.
The smooth curve design everywhere, it let cleaning window become more easy and enjoyable.
During cleaning, I found a small gap between window frame structural connections which can only be seen from outside. I sent picture to Andersen window office, following 2 more communication e mails about serial code. I got their final decision within 48 hours----completely change new window.
Now everything was done. After 28 days since my reporting, my window was replaced completely. It was only 5 minutes for Mr.Jacbo to install the new one. I like this company’s working speed.
This is not my 1st time see Jacbo. Last time he showed me what he found during his cleaning--- one tiny light scratch on the glass facing window inside. Frankly if I catch it, mostly I will ignore it because of its hard invisible. I very respect Jacbo’s honest. At the same time, he advised me solutions, replacement or financial compensation.
Window is a big investment for every home owner. Honest partner is important.
After I placed order 2 years ago, technician Mr. Nathaw came home to accurate the measurement. His rich experience saved me hundreds dollars. He suggested me to keep some original window wooden frames. And thanks for salesman Mr.Daniel honest price adjustment.
I started to know Renewal by Andersen 2 years ago from Home Show Exhibition. Their huge display attracted me. Afterwards, salesman Daniel visited my home. It was almost 3 hours conversation with him. I very enjoyed this education class. It is still vivid in my mind. His tested my old window, the results let me surprise. He showed me the unique material used by Andersen and their considerable curve design, let clean much more easy. Specially, their secret of Argon gas seal, this exclusive technology let me very motivated. Daniel read me the outstanding remark of Andersen window from real estate agent list. It let me extremely feel confident for this investment plan. I am very appreciated Mr.Daniel super sales skill. And the company offers many flexible payment way, it helped the dream became true.
I am happy to make a big decision of renewing all my windows by Andersen because of their quality, plus Renewal by Andersen excellent customer service let home taste more sweet.