Tornado Plumbing & Drains

The work was completed in the fall of 2019, but I wanted to wait for some bad weather before writing this review. After a series of rain storms and heavy snow falls, I can be confident in providing an accurate review of the work.

Firstly, Sergei's team is professional. My husband contacted 3 other companies for the work, but none of them wanted to come down in person to survey the area. We didn't feel comfortable with this because we had questions that we wanted to ask in person at the house. Sergei came down, surveyed the area and answered all of our questions. We were happy with the suggested work so we went with him.

Secondly, they are efficient and honest. The original estimate was 3 days to put in weeping tiles, new sump pump, dig out the old concrete pad, remove the debris and pour new concrete. However, when they dug out the existing pad, they found that the rebar was not put in properly by the previous company, which is why it was cracking so badly. They easily could have said nothing, poured in new concrete and we would probably be contacting them again in a few years for another fix when the concrete starts breaking up again. Instead, Sergei told us exactly what the problem was and how he could rectify it, but it would obviously take an extra 2 days and extra money. We appreciated his honesty and agreed to the extra work as it would save us money in the long run.

Lastly, I have one of those hard to please Asian fathers with super high standards. He stood guard and watched Sergei's team work for 5 days. His response was that they are quite good (which is high praise coming from him). He found them quite meticulous, very diligent and was happy with the quality of their work.

I would 100% recommend Sergei and his team to anyone who has water coming into their basement. It's been a few months and our basement doesn't even feel damp. On the stormy days, you can see the sump pump working away, and there are no standing pools of water on the concrete pad. If you want someone efficient, punctual, honest and professional, call Sergei. You won't be disappointed.