I was fortunate to chose Capital Garage Door Ottawa, when had difficulty
opening using the keypad. We were puzzled because we had no trouble opening it with the remote controls. I assumed it was wired into the garage, although I did look at the keypad and wondered it there was a battery there, but it seemed hard to open and I did not want to break it. I also wondered how a battery could last as long as this one must have. Albert asked me a few questions and suggested that I needed a new battery. With his encouragement I managed to open the keypad and put i a new battery. Of course it worked. I asked Albert how much I owed him for his time. Several emails had gone back and forth. Albert 's
response was SMILE! He could have made an appointment and charged a hefty service charge. His kindness is much appreciated.
- Approximate cost of services:
- Company Response
Hi Anne, thank you so much for such a nice feedback.