Capital Garage Door Ottawa

Garage Doors & Hardware
Ottawa ON K1C 6L3
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HomeStars  >  Garage Doors & Hardware in Ottawa  >  Capital Garage Door Ottawa   >  Garage door reattachment to ceiling
JD
JD
3 reviews Ottawa, ON
0/10

Garage door reattachment to ceiling

From the moment he arrived, Albert acted with condescension and hostility towards me. My greeting at the door ("Hi Albert, how are you this morning," or words to that effect) was met with "Open the garage door please." And it went down from there. Everything I said was dismissed; everything I asked was ignored. it was as though I were a child.

At one point he lifted the motor unit to gauge its position on the ceiling. The signal wire got caught in the works, at the other end, and was stretched so much it was just about to snap. I tried to alert him to this, but he wouldn't listen. He just dismissed me with "it's okay." (It was most definitely not OK. that wire was as taut as a guitar string.)

I could see that what the guy really wanted was for me to just shut up and go away. So I did. A short while later, I heard a yell and went to see him in the garage. He then informed me that it would be $200 to reattach the motor unit to the ceiling and another $150 to reattach the rear rails. I reminded him that we agreed on $200 for the whole job, but he insisted that I only asked for the motor unit to be reattached. (Why would I do that? It'd be as absurd as asking a painter to paint only half the ceiling!) when I described the job, I wrote that I already have the rear-rail hanger hardware, and the first thing he said when he entered the garage was where this hardware was. So he knew perfectly well that the rear-rail hangers were part of the job.

I did not accept the new quote, and that was that. Before he left, he kindly showed me some marks he made on the ceiling where he thought the joists were, so I could use them when I attempt to install the thing myself. Except that what he marked was the location of the thin drywall strapping, not the joists. I'd never attach the garage door rail and motor to the strapping!

Approximate cost of services:
$350.00
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Company Response

Hi Jacob.
Thank you for sharing your negative feedback because negative feedback is just as important as positive feedback.
When I asked what needed to be done, you could not explain it and instead sent a photo through email of a detached garage door opener. I gave you a quotation of $225 for garage door opener installation. You asked me to reduce the price to $200 and I agreed. When I came to your garage, I saw that your rails needed to be installed because they were detached. I told you the rails installation is an additional $150. You said we agreed on $200 in total for the whole job, I showed you our messages on email and that I had only mentioned door opener installation. I came to help you, but not for free since no one works without a cost.
All the best,
Albert