"Mass" is the owners name and he performed the work as well. We liked that he wanted to perform the job just like he was doing the work at his own house. That's what I think any homeowner would want.
He arrived on time for all meetings (quotes, looking at potential hardware, work days, etc.) including being responsive with home visits when we needed some follow-up after the work was completed.
His invoiced price was the same as the quote so we were not surprised by any additional costs.