We booked Hercules moving company for our move, they assessed that for our size move we will need 2 big trucks. On the day of the move both trucks arrived on time and that’s where the good part of our move ends. Half hour into the start time one of the trucks started to leak oil leaving a huge stain on our driveway. Despite knowing that the truck is not operating properly, the movers loaded 1 truck and then loaded half of the second truck. After an hour of just figuring out what to do with the second truck they decided to just take the first truck to the new home off load and then use the same truck to come back for the rest of the stuff.
We called Igor the manager at the office an hour into the move informing him of this issue and asking about the option of sending another truck to the house and he said that there were no back up trucks available. Really? For a move our size there was NO contingency plan?!? So now what should have taken us 7-8 hours to move took us 12 hours!!
Because of all the confusion of the truck the movers forgot to bring half the drop cloths to the new house and ended up dirtying all our floors and scuffing freshly painted risers on our stair cases. And here’s the best part – Igor gave us the final payment number and only account for 1.5 hours of “discounted time” for the truck breaking down. And it gets better, he told the movers to HOLD OUR PIANO AND TVs HOSTAGE in the truck until the payment was settled and the movers almost drove off with our stuff. Not only did Igor make our day hell he didn’t even show mercy for his own staff who were just waiting around for his orders.
As far as the moving staff goes we were very happy with them till the end, they were courteous and didn’t lose their cool until the end despite all the confusion.
It was Igor due his mismanagement made the best day of our lives (including our 7 week old baby) a living hell.
SHAME ON YOU HERCULES MOVING!
- Approximate cost of services:
- $6,000.00
- Company Response
Dear Client,
I’m sorry to hear about your opinion of how the move went, and how it was handled. When I spoke to you on the evening of the move, I had offered to you a discount 2 ½ hours, took away the charge for the truck that broke down, and offered to pay for the cleaning of the oil stain in the driveway, the small dent in the ceiling, and to paint/clean any scuff marks on walls and risers. We also offered $60 to cover the damage of the glass side table, despite the fact that you did not purchase additional insurance, and chose coverage of $0.60/lb (technically, we would have been in our full right to offer you no more than $12.00) . These solutions addressed all of the issues that you have set out.
However, your rebuttal was for a further discount of $800. Stating, and I quote “Igor, give us a further discount of another $800.00 to make it $2,000 flat, we will forget about the damages, leave you a great review and walk away happy clients.”
By the end of the move, your total bill with taxes would have come to $4,138.62 with taxes. I agreed to lower the total to $2,800 all in to help address the issues with your move. That’s more than $1,300 in discounts. We gave the discount because we were responsible for causing the said damages, delaying the move while the truck was broken down and because we felt bad about the whole situation. However, you demanded yet another $800 in discounts, promising to write a good review if I agreed. However, we don’t pay money for our reviews, we earn them with hard, honest work. Thank you, Igor.